Amandia Polston
Randallstown,MD
Summary
Dedicated professional with strong customer service skills and a commitment to compassionate care. Experienced in patient support and communication, ensuring high standards of service and safety in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Dispatcher
Abacus Staffing
Baltimore, MD
03.2026 - Current
- Coordinated logistics and dispatch operations to ensure timely service delivery.
- Monitored communication systems for real-time updates and efficient response management.
- Developed efficient routing plans to optimize transportation and reduce delays.
- Managed schedules for drivers, balancing workload and minimizing downtime.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Directed dispatching, routing, and tracking of fleet vehicles.
Public Safety Officer
Baltimore City Community College
Baltimore, MD
05.2025 - 03.2026
- Monitored campus safety and security protocols, ensuring compliance with regulations.
- Responded to emergencies and incidents, providing immediate assistance to students and staff.
- Conducted routine patrols of facilities, identifying potential hazards and reporting issues promptly.
- Assisted in training new safety officers on procedures and emergency response techniques.
- Collaborated with local law enforcement to enhance community safety initiatives on campus.
- Maintained accurate records of incidents and safety inspections for compliance audits.
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
Security Officer
Dunbar Armored
Baltimore, MD
04.2022 - 01.2023
- Assisted in training new security personnel on protocols and procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Security Officer
Admiral Secuurity Services
Baltimore, MD
10.2021 - 04.2022
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms and emergencies, coordinating with local authorities when necessary.
- Documented incidents and prepared reports for management review.
- Implemented access control measures to restrict unauthorized entry effectively.
- Collaborated with team members to enhance overall operational efficiency of security processes.
- Utilized surveillance systems to monitor activities and maintain situational awareness at all times.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
CNA, GNA
Futurecare
Baltimore, MD
08.2019 - 03.2020
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Administered medications and monitored vital signs to maintain health standards.
- Collaborated with nursing staff to develop individualized care plans for residents.
- Maintained accurate patient records, documenting changes in condition and care provided.
- Supported a positive environment through effective communication and compassionate interaction.
- Participated in training new staff on procedures and best practices for resident care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Environmental Services Housekeeper
University of Maryland, Baltimore
Baltimore, MD
06.2018 - 12.2018
- Ensured cleanliness and sanitation of assigned areas following established protocols and safety guidelines.
- Operated cleaning equipment effectively, maintaining functionality and reporting any issues promptly.
- Collaborated with team members to complete deep-cleaning projects within designated timelines.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
Cashier
Walmart
Baltimore, MD
11.2016 - 01.2017
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and returns accurately to minimize errors.
- Adapted to fast-paced environment while managing high-volume sales periods.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science - Biology
Coppin State University
Baltimore, MDAssociate of Applied Science - Nursing
Baltimore City Community College
Baltimore, MDHigh School Diploma -
Randallstown Senior High School
Randallstown, MD05-2015
Skills
- Time management
- Customer service
- Data entry
- Dispatch software
- Report writing
- Incident reporting
- Security guard license
- CCTV surveillance
- CCTV monitoring
Timeline
Dispatcher
Abacus Staffing
03.2026 - Current
Public Safety Officer
Baltimore City Community College
05.2025 - 03.2026
Security Officer
Dunbar Armored
04.2022 - 01.2023
Security Officer
Admiral Secuurity Services
10.2021 - 04.2022
CNA, GNA
Futurecare
08.2019 - 03.2020
Environmental Services Housekeeper
University of Maryland, Baltimore
06.2018 - 12.2018
Cashier
Walmart
11.2016 - 01.2017
Bachelor of Science - Biology
Coppin State University
Associate of Applied Science - Nursing
Baltimore City Community College
High School Diploma -
Randallstown Senior High School