Amani Moodie
Circleville,NY
Summary
Receptionist with a strong background in customer service and administrative support, bringing over 4 years of experience in retail and visitor-facing roles. Skilled in managing front desk operations, cash handling, and enhancing visitor experiences through effective communication and problem-solving. Committed to fostering a welcoming environment and keen on leveraging my skills to contribute positively in a dynamic setting.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of the team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Representative
Travel Centers Of America
Montgomery, New York
04.2025 - 08.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers by answering inquiries and resolving issues effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Processed orders and managed customer accounts using company software systems.
- Maintained a positive demeanor while managing high call volumes daily.
- Collaborated with team members to enhance service delivery standards.
- Provided feedback to management on customer trends and service improvements.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Supported sales team members to drive growth and development.
Receptionist
Explore & More Children's Museum
Buffalo
01.2024 - 01.2024
- Managed front desk operations during peak visitor hours, resolving guest inquiries promptly while maintaining a welcoming atmosphere for diverse audiences
- Coordinated with education teams to ensure smooth transitions for school groups, contributing to improved visitor engagement and program delivery
- Developed an organized system for handling inquiries and membership information, leading to more effective visitor communication and enhanced service delivery
- Managed front desk operations during peak hours, resolving guest inquiries efficiently while fostering a welcoming atmosphere for diverse audiences
Cashier
Price Chopper
Middletown, New York
06.2022 - 08.2022
- Processed customer transactions with precision while maintaining cash drawer accuracy, ensuring seamless checkout experiences and minimal discrepancies during shift reconciliation
- Guided diverse customers in locating products and understanding store policies, improving shopping experiences and building positive customer relationships
- Coordinated register operations and store maintenance, ensuring smooth operations during peak shopping hours
Cashier/Senior Customer Service Representative
Lowes
Middletown, New York
07.2021 - 09.2021
- Managed cash drawer operations and end-of-shift reconciliations, maintaining consistent accuracy in financial handling
- Processed sales transactions to prevent long customer wait times.
- Coordinated with floor staff to resolve price discrepancies and inventory questions, enhancing accuracy and customer satisfaction.
- Addressed customer complaints to ensure satisfaction.
- Welcomed customers and provided information about products and services.
- Processed receipts, refunds, and credits for customer transactions.
- Executed sales transactions efficiently to reduce customer wait times.
- Took special orders in person and over the telephone, generating additional revenue every month.
Supervisor
Ride And Thrill
Middletown, New York
02.2021 - 07.2021
- Supervised daily operations of ride attractions, implementing structured safety protocols that enhanced visitor experience while maintaining incident-free performance
- Coordinated staff schedules and break rotations across multiple attractions to maximize coverage and enhance guest service consistency
- Documented safety checks and operational logs to uphold accountability and ensure compliance with park regulations
- Trained and mentored new team members on ride operations and emergency procedures to reinforce park safety standards
Cashier/ Sales Associate
Hobby Lobby
Middletown, New York
09.2020 - 01.2021
- Processed transactions accurately across multiple payment methods, enhancing checkout experiences and minimizing discrepancies in daily reconciliation
- Organized product displays and restocked merchandise, improving store presentation and minimizing customer wait times
- Monitored inventory levels and reported stock patterns to management, optimizing ordering processes and preventing overstock situations
Education
Bachelors Degree - Psychology
Buffalo State College
Buffalo, NY 09.2021 - 06.2025
High School Diploma -
Pine Bush High School
Pine Bush, NYSkills
- Customer Service (Expert), Cash Handling (Expert), POS Systems (Expert), Inventory Management (Expert), Team Leadership (Expert), Sales (Expert), Training (Expert), Problem Solving (Expert), Quality Control (Expert), Cash Reconciliation (Expert), Retail Operations (Expert), Front Desk Coordination
- Data management
- Issue resolution
- Sales assistance
- Communication strategies
- Problem solving
- Merchandise sales
- Guest Interaction
- Service solutions
- Microsoft Office Suite
- Telephone Etiquette
- Microsoft Excel
- Typing [number] wpm
- Customer satisfaction
- Customer Follow-up
- Store operations support
Personal Information
Title: Receptionist, Customer Service, & Retail.
Timeline
Customer Service Representative
Travel Centers Of America
04.2025 - 08.2025
Receptionist
Explore & More Children's Museum
01.2024 - 01.2024
Cashier
Price Chopper
06.2022 - 08.2022
Bachelors Degree - Psychology
Buffalo State College
09.2021 - 06.2025
Cashier/Senior Customer Service Representative
Lowes
07.2021 - 09.2021
Supervisor
Ride And Thrill
02.2021 - 07.2021
Cashier/ Sales Associate
Hobby Lobby
09.2020 - 01.2021
High School Diploma -
Pine Bush High School