Amani Owens
Abilene,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive
attitude. Willingness to take on added responsibilities to meet team goals while ensuring efficiency.
Overview
4
4
years of professional experience
Work History
Medical Records Specialist
Hendricks Medical Center / TDCJ
05.2024 - Current
- Processed NSC's / I60S; scanning them into PEARL under the proper document/ appointment type as well as adding and revising reminders as needed.
- Maintained as well as scheduled appointments within compliance using PTM and MicroFocus.
- Processed "Free World Medical Records" requests from providers according to facility, state, and federal law.
- Obtained PHI signatures from inmates corresponding with FWMR requests as well as Family Call Center requests.
- Held weekly inmate DNA clinics; responded and acted on urgent DNA requests.
- Upheld a "Facility Intake Process"; obtaining THSU's from incoming chain, making copies, numbering all pages, giving providers copies and scanning them into PEARL.
- Upheld a daily routine of scanning all documents that flowed into the office into PEARL under proper document types.
- Maintained patient confidence by keeping patient records information confidential.
Keyholder /Retail Sales Lead
Kirkland's Home
07.2021 - 05.2024
- Completed open/close/store procedures that included but were not limited to; counting
registers, making deposits, placing supply orders while adhering to a set budget, damaging out
defective product while making corresponding reports, and printing, storing, and filing all daily
paperwork. - Opened, shelved and merchandised new products in visually appealing and organized displays;
clearly labeling items and arranging according to size, color and category. - Ensured a clean and safe sales floor by consistently upholding company standards for
cleanliness, hygiene, and safety protocols throughout the store premises. - Used in-store system to locate inventory and place special orders for customers, while also
managing inventory effectively, ensuring optimal stock levels for high-demand products. - Managed store personnel by delegating tasks, facilitating clear communication, encouraging
teamwork and problem solving while also supervising daily operations. - Engaged in friendly conversation with customer to better uncover individual needs.
- Improved customer service by projecting friendly and knowledgeable attitude while offering
hands-on assistance to customers, assessing needs, and maintaining current knowledge of
consumer preferences. - Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty
among clients.
Medical File Clerk
Big Country Healthcare Services
01.2021 - 05.2021
- Short term job due to the business needing temporary help.
- Maintained a physical paper filing system of patient confidential information.
- Sorted and distributed incoming and outgoing medical records, ensuring documents were filed
in correct locations while also verifying corresponding signatures. - Reviewed charts and flagged incomplete or inaccurate information.
- Upheld a high level of confidentiality by adhering to HIPAA regulations while managing sensitive
patient data.
Education
High School Diploma -
Cooper High School
Abilene, TX05.2021
Skills
- Medical Records Management
- Records Request Handling
- EMR Systems
- Organization
- Telephone Etiquette
- Detail Orientation
Timeline
Medical Records Specialist
Hendricks Medical Center / TDCJ
05.2024 - Current
Keyholder /Retail Sales Lead
Kirkland's Home
07.2021 - 05.2024
Medical File Clerk
Big Country Healthcare Services
01.2021 - 05.2021
High School Diploma -
Cooper High School
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