Amara Brady
Avondale,Arizona
Summary
Adaptable professional with 5+ years of experience with an engaging, caring personality and a proven knowledge of conflict resolution, customer communications, and customer satisfaction. Aiming to leverage my skills to successfully fill the Customer Service Representative role at your company.
Overview
3
3
years of professional experience
Work History
Server
Twin Peaks
04.2022 - Current
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options for food allergy concerns
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Bank Teller
Navy Federal Credit Union
03.2021 - 02.2022
- Serves customers by completing account transactions
- Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing and completing currency transaction reports
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller
- Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers' currency, and assisting in certification of proof.
- Enhanced branch sales through cross-selling bank products and services to customers.
Education
Diploma -
Marcos De Niza High School
Skills
- Effective communication
- Strong interpersonal skills
- Excellent organization and customer service skills
- Strong analytical/problem-solving skills
- Conflict resolution skills
- Attention to detail
Timeline
Server
Twin Peaks
04.2022 - Current
Bank Teller
Navy Federal Credit Union
03.2021 - 02.2022
Diploma -
Marcos De Niza High School