Experienced with claims processing, assessment, and documentation. Utilizes analytical skills to resolve disputes and manage complex cases. Track record of effective communication and problem-solving to achieve optimal outcomes.
Work History
Uber Claims Associate
1 Year 8 Months
Uber Technologies Inc. | 02.2025 - Current
Sustained task alignment while working remotely to support consistent progress.
Investigated claim files and verified trip records, incident details, and supporting documentation for accurate adjudication.
Handled inbound calls and managed back-office tickets to support service operations.
Coordinated outgoing and incoming messages to assist customers through direct message support.
Claims Adjuster
3 Years
State Farm | 02.2022 - 02.2025
Reviewed, verified, and submitted medical claims documentation to ensure proper claim readiness.
Reviewed policy documentation for accuracy, compliance, and clarity.
Processed attorney demand inquiries, ensured prompt routing, and maintained accurate records.
Managed remote execution of all tasks to meet established number requirements.
Phlebotomist
7 Months
Sonora Quest Laboratories | 07.2021 - 02.2022
Led phlebotomy team in performing blood draws and ensuring compliance with safety protocols
Coordinated front desk operations, managing medical insurance claims and enhancing customer service experience
Collected blood samples from patients for laboratory testing
Server
2 Years 1 Month
Gus's Pizza | 07.2018 - 08.2020
Provided excellent customer service as a server in a busy restaurant.
Trained new employees on operating system and back of house responsibilities to ensure smooth integration into team