Summary
Overview
Work History
Education
Skills
Systems And Programs
Timeline
Generic

PAMELA MCCLENDON

Grand Prairie,TX

Summary

Licensed Claims Specialist with 10+ years of expertise in settlement preparation, claims processing, and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.

Overview

23
23
years of professional experience

Work History

Associate Claims Specialist, Uber APD- Licensed

Liberty Mutual
01.2023 - Current
  • Professionally resolved moderate-level claims within Uber Business line, demonstrating a knack for swift and effective resolution.
  • Conducted meticulous and comprehensive investigations for 1st and 3rd party claims, analyzing liability coverage and adeptly managing dispute resolutions.
  • Skillfully administered rental, subrogation, minor bodily injury, and arbitration files, showcasing proactive approach to complex claim scenarios.
  • Maintained profound understanding of corporate policies and consistently upheld regulatory compliance across diverse states, ensuring adherence to industry standards.
  • Executed essential administrative functions, including document verification, research, and communication with relevant parties, optimizing fault determination and minimizing potential losses through precise fact-finding and analysis.

Claims Resolution Rep-Core

Liberty Mutual
01.2016 - 01.2023
  • Proficiently managed and successfully resolved diverse array of complex claims, including catastrophic, 1st, and 3rd party claims, highlighting adaptability and problem-solving skills.
  • Managed comprehensive investigations, meticulously assessing coverage, liability, repair solutions, and dispute resolutions for all claims, ensuring precise outcomes.
  • Displayed deep understanding of company policies and maintained unwavering compliance with state regulations, exemplifying commitment to operational excellence.
  • Extensive expertise in Total Loss Claims and FTO Unplugged Claim Handling, demonstrating high proficiency levels in critical claim scenarios.
  • Contributed to team development by mentoring 20+ new hires through job shadows and enhancing team performance through engaging refresher sessions during team huddles, fostering a collaborative work environment.

Account Manager

Citibank
06.2000 - 10.2015
  • Resolved accounting, billing, and credit limit issues, prioritizing client satisfaction and fostering lasting relationships.
  • Diligently upheld company credit policies, consistently met department goals, and adhered to stringent audit procedures, ensuring financial stability and regulatory compliance.
  • Expertly cultivated and nurtured high-value client accounts, delivering tailored solutions and personalized support to exceed their unique needs and expectations.
  • Collaborated cross-functionally with internal teams to identify process improvements and implement streamlined procedures, optimizing financial operations and client service delivery by 20%.

Education

High School Diploma -

Murray Wright High School
Detroit, MI

Skills

  • Strategic Problem Solver
  • Claims File Management Processes
  • Advanced Oral and Written Communication Skills
  • Liability Determinations
  • Texas Claims Adjuster License
  • Strong Communication and Interpersonal Skills
  • Adept Microsoft Office
  • Case Management

Systems And Programs

VIA | Microsoft Office Suite | ACES | ADP | ISO | Triton | Google Workspace

Timeline

Associate Claims Specialist, Uber APD- Licensed

Liberty Mutual
01.2023 - Current

Claims Resolution Rep-Core

Liberty Mutual
01.2016 - 01.2023

Account Manager

Citibank
06.2000 - 10.2015

High School Diploma -

Murray Wright High School

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PAMELA MCCLENDON