Amara Hopper
Summary
Dedicated professional with strong customer service skills. Committed to enhancing guest experiences through effective communication and problem-solving, ensuring smooth operations in fast-paced environments.
Developed strong technical support and customer service skills in computer lab setting. Skilled in managing hardware and software issues, as well as training users on various applications. Seeking to leverage these abilities in new field to make meaningful impact.
Offering solid foundation in computer systems and passion for assisting users. Brings quick learning ability and adaptability to new technologies and environments. Ready to use and develop technical support and problem-solving skills in Computer Lab Assistant role.
Results-driven technology professional equipped to excel in lab environments. Proven ability to streamline operations and provide high-quality technical support. Known for effective team collaboration and adaptability to evolving demands. Proficient in troubleshooting, lab management, and ensuring optimal equipment functionality.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Doublegate Country Club
01.2024 - 02.2025
- Greeted and seated guests, ensuring a welcoming atmosphere and smooth dining experience.
- Managed reservations efficiently, optimizing table turnover and guest satisfaction.
- Collaborated with waitstaff to streamline service flow and enhance communication during peak hours.
- Assisted in training new hostesses, promoting best practices for guest interaction and service standards.
- Coordinated special events, aligning seating arrangements with client preferences for optimal experience.
- Monitored dining area cleanliness and organization, contributing to overall restaurant ambiance.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
Food Service Worker
McDonald's
02.2022 - 01.2023
- Prepared and assembled food items according to standard recipes and procedures.
- Operated kitchen equipment safely, maintaining cleanliness and adherence to health regulations.
- Provided exceptional customer service, taking orders accurately and efficiently.
- Collaborated with team members to ensure timely food preparation during peak hours.
- Monitored inventory levels, restocking supplies to ensure uninterrupted service flow.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Education
Bachelor of Science - Software Engineering
Kennesaw State University
Kennesaw, GA08-2027
Associate of Applied Science - Networking
Southern Regional Technical College
GA05-2024
Associate of Applied Science - Computer Support Specialist
Southern Regional Technical College
GA05-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Desktop and laptop installations
- System upgrades
- Hardware installation
- Device configuration
- Computer assembly
- Windows administration
- Printer setup
- Network configuration
- Wireless networking
Timeline
Restaurant Hostess
Doublegate Country Club
01.2024 - 02.2025
Food Service Worker
McDonald's
02.2022 - 01.2023
Bachelor of Science - Software Engineering
Kennesaw State University
Associate of Applied Science - Networking
Southern Regional Technical College
Associate of Applied Science - Computer Support Specialist
Southern Regional Technical College