Amard Graham
Manning,SC
Summary
Proven customer service expert with a track record of enhancing client satisfaction at STARTEK through effective communication and account management. Skilled in data entry and adept at resolving complex issues, leading to increased efficiency and data integrity. Demonstrates a strong ability to engage customers and manage financial transactions accurately, fostering trust and loyalty.
Overview
5
5
years of professional experience
Work History
Cashier/Customer Service
TravelCenters of America
02.2023 - Current
- Handled cash register transactions efficiently.
- Welcomed drivers with a friendly demeanor.
- Ensured shelves were always restocked in downtime.
- Ensuring cleanliness and organization within the workplace.
- Resolving customer complaints with store policy explanations.
Customer Service Representative
STARTEK
10.2020 - 12.2022
- Tracked inventory, processed online orders, and handled credit card transactions.
- Entered shipment data accurately, enhancing order precision and customer satisfaction.
- Managed client records and scheduled appointments, boosting organizational efficiency.
- Welcomed customers warmly, ensuring a positive and inviting experience.
- Resolved customer complaints swiftly, increasing service satisfaction and client retention.
Deposit Agent
Sykes Enterprises
07.2019 - 08.2020
- Resolved client banking inquiries, boosting satisfaction and financial understanding.
- Managed high-volume calls, addressing complex issues with effective solutions.
- Enhanced client financial literacy through personalized fund management guidance.
- Ensured accuracy in financial transactions and account information, adhering to strict compliance standards and maintaining data integrity.
Education
Diploma -
Manning High School
Manning, SC06.2019
Skills
- Customer Engagement
- Effective Communication
- Account management
- Data Entry Skills
Timeline
Cashier/Customer Service
TravelCenters of America
02.2023 - Current
Customer Service Representative
STARTEK
10.2020 - 12.2022
Deposit Agent
Sykes Enterprises
07.2019 - 08.2020
Diploma -
Manning High School
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