Amari Castano
New Braunfels
Summary
Dynamic customer service professional with a proven track record at Schlitterbahn Waterpark and Raising Cane's, excelling in high-pressure environments. Skilled in cash handling and adept at resolving customer complaints with empathy, fostering loyalty and repeat business. Committed to maintaining professionalism and delivering exceptional service, ensuring customer satisfaction and retention.
Overview
1
1
year of professional experience
Work History
Cashier
Canes Chicken Fingers
01.2023 - 09.2023
- Greeted customers entering restaurant and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Schlitterbahn Waterpark New Braunfels
05.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while performing my job requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
Education
General Studies
Academy of Achievement San Antonio, TX
San Antonio, TX05-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Cleaning and sanitizing
- Customer service excellence
- Order taking
- Professionalism and courtesy
- Refunds and exchanges
Timeline
Cashier
Canes Chicken Fingers
01.2023 - 09.2023
Customer Service Representative
Schlitterbahn Waterpark New Braunfels
05.2022 - 09.2022
General Studies
Academy of Achievement San Antonio, TX
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