Amari Couch

• Provide knowledgeable answers to customer phone calls.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing Organization products inside and out to answer
• Keeping records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

▪ Answer inbound calls in a timely and friendly manner.

▪ Evaluate problems and complaints of the callers and provide proper solutions to them.

▪ Respond to the needs of customers.

▪ Provide information on the company’s products or services and generate interest in the offer.

▪ Upsell products and services.

▪ Research needed information using available resources.

▪ Process orders, forms, and applications

▪ Route calls to other team members whenever needed.

▪ Make relevant notes from customer interactions.

▪ Identify any issues that customers might be struggling with

▪ Report on customer feedback

▪ Complete call logs and reports

▪ Manage & update customer databases.

▪ Follow-up on customer calls

▪ Boost customer loyalty by offering a proper experience over the phone.