Summary
Overview
Work History
Education
Skills
Timeline
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Amaria Middleton

Charleston,SC

Summary

Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards. Also including two years of experience in Customer Service.

Overview

4
4
years of professional experience

Work History

Front of House Employee

Chick-fil-A
10.2021 - 04.2022
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.

Assistant

Gym Fit
04.2022 - 09.2023
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Package products with accuracy and efficiency; prepared shipments and dropping off.

Kaleidoscope Counselor

Charleston County School District
10.2023 - 04.2024
  • Develop and implement age-appropriate activities to engage students and foster positive growth and development.
  • Provide continuous supervision and interaction with elementary school students both indoors and outdoors.
  • Actively monitor students and communicate promptly and efficiently with team members.
  • Ensure school safety guidelines and practices are maintained at all times.
  • Promote and model positive behaviors that create a safe, welcoming, and supportive environment.
  • Assist the site coordinator in providing all services and reports.
  • Execute planned activities determined by the site coordinator.
  • Record daily attendance and assist with snack distribution.
  • Attend staff meetings and professional development/training sessions.

Patient Access Representative

Medical University Of South Carolina
06.2024 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.

Education

Diploma -

West Ashley High
Charleston, SC
06.2022

Associate In Applied Science In Respiratory Care - Respiratory Therapy

Trident Technical College
Charleston, SC

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Strong empathy
  • Friendly and outgoing

Timeline

Patient Access Representative

Medical University Of South Carolina
06.2024 - Current

Kaleidoscope Counselor

Charleston County School District
10.2023 - 04.2024

Assistant

Gym Fit
04.2022 - 09.2023

Front of House Employee

Chick-fil-A
10.2021 - 04.2022

Diploma -

West Ashley High

Associate In Applied Science In Respiratory Care - Respiratory Therapy

Trident Technical College

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Amaria Middleton