Amarie Howard
New Orleans,LA
Summary
Dynamic professional with a proven track record at Wendy's Restaurant, excelling in customer service excellence and cash handling. Demonstrated strong team collaboration and reliability, enhancing customer satisfaction and loyalty. Successfully trained and mentored new cashiers, boosting team performance by 20%. Adept at resolving complex issues, ensuring a positive brand image and fostering customer retention.
Overview
2
2
years of professional experience
Work History
Cashier
Southern University And A&m College - Baton Rouge La
Baton Rouge, LA
08.2025 - 09.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Call Center Representative
Uniforms By Logo Express
Gretna, LA
05.2024 - 08.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cashier Team Lead
Wendys Restaurant
Marrero, LA
08.2023 - 07.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Monitored areas for security issues and safety hazards.
- Streamlined cashier operations for improved productivity and reduced wait times.
Education
No Degree - Nursing
Grambling State University
Grambling, LANo Degree - Nursing
Southern University And A&M College
Baton Rouge, LA05-2028
High School Diploma -
Eleanor McMain Secondary High
New Orleans, LA05-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Money handling
- Customer service excellence
Timeline
Cashier
Southern University And A&m College - Baton Rouge La
08.2025 - 09.2025
Call Center Representative
Uniforms By Logo Express
05.2024 - 08.2025
Cashier Team Lead
Wendys Restaurant
08.2023 - 07.2025
No Degree - Nursing
Grambling State University
No Degree - Nursing
Southern University And A&M College
High School Diploma -
Eleanor McMain Secondary High