Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
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Amaris Ramirez-mory

Denver,CO

Summary

Responsible Shift Lead with 3 years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in customer service, upholding new and returning customer relationships, and upholding team culture. Hardworking and passionate team player with strong organizational skills eager to meet team goals.

Overview

4
4
years of professional experience

Work History

Shift Lead

Dutch Bros
11.2020 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Assisted in training new hires on menu items, computer systems, company standards, and customer service expectations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Restocked and cleaned stations and facilities to maintain clean and operable standards.
  • Memorized ingredients and recipes for a wide variety of specialty drinks.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Performed complete inventory checks of stocks and supplies.

Intern

Restoration Project International
03.2020 - 05.2020
  • Streamlined office processes for improved efficiency and time management through regular organization and filing.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.

Education

No Degree - Psychology

University of Colorado At Boulder
Boulder, CO

High School Diploma -

Dsst: Green Valley Ranch High School
Denver, CO
05.2021

Skills

  • Performance Improvement
  • Operations Monitoring
  • Team Motivation
  • Problem-Solving
  • Team Leadership
  • Bank Deposits
  • Team Building and Leadership
  • Customer Service Excellence
  • Adaptability
  • Conflict Resolution

Awards

Service Slayer Award- August 2022

This award is given to a shift lead that exceeds expectations with customers the most and builds relationships with returning customers. 

Dean's List FALL 2017-SPRING 2021 (3.5-4.0 GPA)

Honor Roll FALL 2017-SPRING 2021 (3.0-3.5 GPA)


Languages

Spanish
Native or Bilingual

Timeline

Shift Lead

Dutch Bros
11.2020 - Current

Intern

Restoration Project International
03.2020 - 05.2020

No Degree - Psychology

University of Colorado At Boulder

High School Diploma -

Dsst: Green Valley Ranch High School

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Amaris Ramirez-mory