Amariss Aguirre-Bailon
Las Cruces,NM
Summary
Dynamic server with a strong work ethic and exceptional customer service skills honed at IHOP. Expert in guest engagement and multitasking, consistently enhancing customer satisfaction through personalized service. Proven ability to train new hires and maintain high standards, contributing to a welcoming dining experience and fostering repeat business.
Overview
4
4
years of professional experience
Work History
Server
IHOP
12.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Associate of Applied Science - Diagnostic Medical Sonography
New Mexico State University-DACC
Las Cruces, NM05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- Hospitality service expertise
- Customer service
- Service prioritization
- Team collaboration
- Performance improvement
- Multitasking and organization
Timeline
Server
IHOP
12.2021 - Current
Associate of Applied Science - Diagnostic Medical Sonography
New Mexico State University-DACC
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