Amariya Leach
Desoto,TX
Summary
Driven and detail-oriented professional with a strong background in customer service and cash handling, honed at companies like QuikTrip. Excelled in high-stress situations at AT&T Temp, enhancing customer loyalty through empathy and effective conflict resolution. Skilled in customer assistance and maintaining accuracy in transactions, demonstrating reliability and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Cashier
QuikTrip
03.2021 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
AT&T Temp
03.2023 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Averaged 50 inbound calls a day
Customer Returns
Amazon
07.2022 - 01.2023
- Unloaded, inspected, and stored damaged and returned products.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
Package Handler
Fed Ex Ground
03.2022 - 07.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Education
Wilmer Hutchins High School
Hutchins, TX2022
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Basic Math Competence
- Cash register systems
- Product restocking
- Conflict Resolution
- Product Knowledge
Timeline
Customer Service Representative
AT&T Temp
03.2023 - 06.2023
Customer Returns
Amazon
07.2022 - 01.2023
Package Handler
Fed Ex Ground
03.2022 - 07.2022
Cashier
QuikTrip
03.2021 - 12.2023
Wilmer Hutchins High School