Amathea Dixon
The Bronx,NY
Summary
Compassionate and detail-oriented administrative associate with extensive experience in healthcare environments. Proven ability in managing schedules, executing pre-authorizations, and maintaining accurate medical records, ensuring seamless operations and exceptional client service.
Overview
16
16
years of professional experience
Work History
Practice Administrative Associate - Cardiology
Yale NewHaven Health
07.2026 - Current
- Supported daily administrative operations by managing schedules and coordinating appointments for staff.
- Assisted in the preparation of reports and documents, ensuring accuracy and timely submission.
- Tracked referrals coming into the practice.
- Maintained organized filing systems, enhancing retrieval efficiency for important records and information.
- Collaborated with team members to streamline communication processes within departments.
- When necessary, executes all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures.
- Provide cross coverage as needed
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Patient Administration Associate-OBGYN
Yale NewHaven Health
07.2023 - Current
- Maintained appointment schedule template (alterations, deletions, additions).
- Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services provided are cost effective and efficient.
- Answer telephone calls to the office, assist callers in a pleasant manner, takes accurate and complete messages and refer callers to appropriate personnel when necessary.
- When necessary, executes all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures.
- Maintain electronic medical records and/or paper medical charts in accordance with NEMG policies and procedures.
- Prepared and maintained provider schedules, balancing on-call coverage, leave requests, and staffing needs.
- Responsible for daily activities including but not limited to message retrieval from answering service, voicemail, retrieval and distribution of faxes, filing, photocopying, opening and sorting mail.
- Collect and reconcile co-pay collections/cash drawers (cash, checks, credit card payments) within Epic in accordance with NEMG policy and procedures.
- Collaborate in the development of and contribute to individual teams, and department quality improvement and evaluation activities.
- Utilize appropriate methods for interacting effectively and professionally with people of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities.
- Performs all other related/additional tasks as requested by physicians and/or management.
- Obtain pre-certifications and appointments for testing.
- May assist and/or perform chaperone duties for patient medical procedures as needed.
Health Care Specialist
YAI – Seeing Beyond Disability
06.2022 - Current
- Responsible for the ongoing oversight of the maintenance of the medical systems, ensuring that all anecdotals and other paperwork are properly filed and up to date.
- Oversee the medication inventory system as well as the medication cabinet checks.
- AMAP certified
- Provides emergency medical treatment
- Provides direct patient care including administering medication, dressing wounds, and changing bandages.
- Interpreting findings from tests to determine the next steps in treatment plans.
- Takes patients temperature, pulse, and blood pressure.
- Scheduling medical appointments.
Lead Direct Support Professional
YAI - Seeing Beyond Disability
05.2019 - Current
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Transported clients to doctor's appointments and errands.
- Maintained, cleaned, and well-organized the environment for client happiness and safety.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
- Followed care plans and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored client's well-being, safety and comfort under physician direction.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Built strong and trusting rapport with clients and loved ones.
- Helped patients adjust to hospital routines and thrive in structured environments.
- Prepared food and helped patients eat to support healthy nutrition.
- Monitored health and well-being of clients and reported significant health changes.
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
- Recorded client status progress and challenges in logbooks and reports.
Environmental Service Worker
United Hebrew Geriatric Center
05.2013 - 03.2021
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Disinfected public areas frequently and provided spot cleaning as needed to maintain a clean, welcoming atmosphere.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Maintained floors with regular sweeping, mopping, and vacuuming.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Exceeded facility standards regularly by working with a detail-oriented approach.
- Dusted, swept and mopped to maintain a clean, safe environment for clients.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Monitored supply levels of cleaning supplies and placed orders when necessary.
- Controlled and mitigated pollutants with adverse environmental impacts.
- Consulted with clients on developing compliant environmental policies.
- Led strategic planning and implementation of long-range plans for environmental programs.
Dietary Aide
United Hebrew Geriatric Center
05.2010 - 05.2013
- Served specific meals for patients with special dietary needs.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Set tables before patients arrive to maintain meal plan productivity.
- Stocked food and other supplies for main kitchen and units as needed.
- Cleaned and maintained dining room during and after each meal service.
- Delivered snacks to nurse station for distribution to specific residents.
- Reported and documented resident changes in consumption or behaviors.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Adhered to administrative departmental policies and procedures, including safety, health, and confidentiality.
- Conducted nutritional assessments of individuals and examined dietary histories to plan nutritional programs.
- Offered alternative menu choices to meet diet prescription guidelines while enabling clients to receive optimal food preferences.
- Collaborated with registered dietitians and other members of the healthcare team in providing medical nutrition therapy.
- Guided individuals and families in food selection, preparation and menu planning based upon nutritional needs and established guidelines.
- Received, stored, and distributed food and supplies promptly, checking orders for accuracy.
- Delivered designated trays and supplies to all patients as scheduled.
- Assisted staff in preparing food for all individuals as assigned.
- Analyzed clinical and dietary histories to determine patients' nutritional needs and design effective dietary intervention strategies.
Education
Bachelor of Science - Finance
College Of New Rochelle
New Rochelle, NY05-2007
Skills
- Epic
- Behavior redirection
- First Aid
- Proper phone etiquette
- Microsoft proficient
- Health services
- Transportation
- Client satisfaction
- Customer service
- Compassionate client care
Timeline
Practice Administrative Associate - Cardiology
Yale NewHaven Health
07.2026 - Current
Patient Administration Associate-OBGYN
Yale NewHaven Health
07.2023 - Current
Health Care Specialist
YAI – Seeing Beyond Disability
06.2022 - Current
Lead Direct Support Professional
YAI - Seeing Beyond Disability
05.2019 - Current
Environmental Service Worker
United Hebrew Geriatric Center
05.2013 - 03.2021
Dietary Aide
United Hebrew Geriatric Center
05.2010 - 05.2013
Bachelor of Science - Finance
College Of New Rochelle