Amauri McPherson
Los Angeles,CA
Summary
Highly motivated entrepreneurial mindset with a strong background in customer service. My experience and expertise has allowed me to comfortably engage with customers, build customer rapport, and close sales. Being both highly adaptable and inquisitive, I'm seeking to learn new skills and use them to fulfill the company's needs.
Overview
9
9
years of professional experience
Work History
Sales Associate
Champs
04.2023 - Current
- Hit daily sales and survey goals
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately explained and educated customers on Champs products and the Champs brand
- Calmly and professionally handled customer complaints
- Managed efficient cash register operations.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Barista
Robeks
03.2022 - 04.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of smoothies, acai bowls, and other popular menu items.
- Helped management keep adequate supply on hand by notifying of shortages.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Store Associate
Pavilions
08.2020 - 01.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store to comply with cleanliness standards.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Increased sales and customer satisfaction through personalized servicing.
- Worked with loss prevention in monitoring shopper behavior.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
Assistant Counselor
Burbank YMCA
06.2017 - 08.2017
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
Cleaning Technician
Top Notch Cleaning Services
01.2015 - 06.2016
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Used time management and efficient cleaning methods to meet deadlines.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Education
Film
Pasadena City College
Pasadena, CA07.2023
High School Diploma -
John Burroughs High School
Burbank, CA06.2020
Skills
- Sales and Marketing
- Customer Service
- Listening Skills
- Merchandise Display
- Answering Customer Questions
- Product Promotion
- Cash Register Operation
- Money Handling
- Entrepreneurship
Additional Information
- AWARDS , Recipient of the Thank You Scholarship Recipient of the Disney Scholars Scholarship Recipient of the 100 Service Learning Hours Award
Projects
- For Those Who Raised Us , Los Angeles, CA Feb 2023 - Feb 2023
- Producer - During this personal projects, I photographed and edited digital images using Lightroom. I shot different models in different lighting situations.
- PCC Single Camera Production , Pasadena, CA Feb 2022 -May 2022
- Producer, Director, Editor – Was responsible for producing two short PCC promos. I had to shoot, edit, and direct both promos from beginning to end.
Timeline
Sales Associate
Champs
04.2023 - Current
Barista
Robeks
03.2022 - 04.2023
Store Associate
Pavilions
08.2020 - 01.2021
Assistant Counselor
Burbank YMCA
06.2017 - 08.2017
Cleaning Technician
Top Notch Cleaning Services
01.2015 - 06.2016
Film
Pasadena City College
High School Diploma -
John Burroughs High School