Hemlata Gavkar
Golden,CO
Summary
Motivated Restaurant Server/Bartender offering extensive knowledge of hospitality etiquette and food preparation. Spirited and communicative individual polished in assisting patrons in selecting food and beverage choices and maintaining table settings. Customer-oriented team player familiar with POS system operations.
Specialized in providing high-quality service in fast-paced restaurant environments. Possess strong knowledge of food and beverage pairings, with demonstrated ability to manage multiple tables efficiently. Skilled in customer relationship management, problem-solving, and teamwork.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Restaurant Server
Applebee's Grill + Bar
Arvada, Colorado
06.2023 - Current
- Provided excellent customer service to enhance guest dining experiences.
- Delivered food and beverages accurately and efficiently to tables.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on restaurant policies and service standards.
- Handled cash transactions and processed payments using point-of-sale system.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Upsold menu items to guests, increasing overall dining selections offered.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Stocked server areas with supplies before, during and after shifts.
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Bartender
Applebee's Grill + Bar
Arvada, Colorado
06.2023 - Current
- Mixed cocktails and beverages based on established recipes and customer preferences.
- Maintained cleanliness and organization of bar area throughout shifts.
- Provided excellent customer service by engaging with patrons and addressing needs.
- Trained new bartenders on standard procedures and drink preparation techniques.
- Enforced responsible alcohol service policies to promote guest safety and compliance.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Key Manager
Applebee's Grill + Bar
Arvada, Colorado
06.2023 - Current
- Managed daily restaurant operations to ensure smooth service delivery.
- Trained and mentored staff on customer service standards and procedures.
- Coordinated inventory management and supply ordering for kitchen and bar needs.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Collaborated with management on strategic initiatives to improve overall performance.
- Opened and closed store in absence of senior managers.
- Maintained a safe working environment by adhering to safety policies and procedures.
- Supervised bank deposits and security procedures to support store opening and closing.
- Resolved customer complaints promptly and professionally.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
- Performed regular inventory audits to ensure accurate stock levels and reduce shrinkage.
- Managed daily operations of the store, ensuring smooth and efficient functioning.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Restaurant Server
Dragon Tiger Casino
Black Hawk, CO
02.2023 - 06.2023
- Provided excellent customer service to enhance guest dining experiences.
- Delivered food and beverages accurately and efficiently to tables.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Handled cash transactions and processed payments using point-of-sale system.
- Managed multiple tasks simultaneously while providing excellent customer service.
Restaurant Server
Monarch Casino Black Hawk
Black Hawk, Colorado
02.2022 - 02.2023
- Provided excellent customer service to enhance guest dining experiences.
- Delivered food and beverages accurately and efficiently to tables.
- Maintained cleanliness and organization of dining area throughout shifts.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Provided exceptional service to high volume of daily customers.
- Greeted and seated customers promptly, courteously, and professionally.
Industrial Trainee
Renaissance Hotel
Mumbai, Maharashtra
11.2019 - 04.2020
- Assisted in daily operations within hotel departments to ensure smooth service.
- Collaborated with team members to maintain high cleanliness standards in guest areas.
- Supported front desk staff by managing guest check-ins and inquiries effectively.
- Participated in training sessions to understand hotel policies and procedures thoroughly.
Education
Bachelor of Science - Hotel Management
Kohinoor College Of Hotel And Tourism Management Studies
Mumbai, Maharashtra 06.2017 - 06.2020
HSC - Science
Vivekanand College
Kolhapur, Maharashtra 06.2015 - 03.2017
Rosary English School
Malvan, MaharashtraSkills
- Customer service
- Food and beverage service
- Cash handling
- Menu knowledge
- Leadership abilities
- Attention to detail
- Salesmanship
- Menu recommendations
- Shift coordination
- Customer complain resolution
- Alcohol service
- Guest service
- Hospitality and accommodation
Languages
English
Full Professional
Certification
- ServSafe Certification
- Certificate Number- 27223332
- Date of Examination- 04/10/2025
- Date of Expiration- 04/10/2030
Affiliations
- Gardening
- Cooking
- Traveling
Timeline
Restaurant Server
Applebee's Grill + Bar
06.2023 - Current
Bartender
Applebee's Grill + Bar
06.2023 - Current
Key Manager
Applebee's Grill + Bar
06.2023 - Current
Restaurant Server
Dragon Tiger Casino
02.2023 - 06.2023
Restaurant Server
Monarch Casino Black Hawk
02.2022 - 02.2023
Industrial Trainee
Renaissance Hotel
11.2019 - 04.2020
Bachelor of Science - Hotel Management
Kohinoor College Of Hotel And Tourism Management Studies
06.2017 - 06.2020
HSC - Science
Vivekanand College
06.2015 - 03.2017
Rosary English School