Amaya Hawkins
Rosharon,TX
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
10
10
years of professional experience
Work History
Server
Dilly’s Seafood and Burgers
Rosharon
06.2024 - Current
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Upheld high standards of sanitation in accordance with health department regulations.
Sales Associate
Bath & Body Works
Pearland
07.2024 - 11.2024
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Described merchandise and explained use, operation and care.
- Adhered to company initiatives and achieved established goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Volunteer
Ellis Mememorial Church of God in Christ
Clinton Park, Texas
01.2015 - 12.2023
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
- Held care conferences with residents and families to review resident health and condition.
- Organized and maintained records of volunteer hours and donations.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Made referrals to utilize community resources for resident's needs.
- Provided assistance to staff in the daily operations of the organization.
- Offered support and assistance to community members.
- Helped with prep, set up, and breakdown of community and public events.
Restaurant Hostess
Olive Garden
Pearland, Texas
12.2021 - 08.2022
- Received and recorded patrons' dining reservations.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Managed reservations, waitlists, and special requests for large parties.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Informed kitchen staff of any special orders or dietary restrictions.
- Communicated with servers about new tables, changes in food availability and customer comments.
Sales Associate
TJ Max
Pearland
06.2021 - 09.2021
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Described merchandise and explained use, operation and care.
- Organized store by returning merchandise to proper areas and restocked displays.
- Provided accurate information about products, prices and services.
- Adhered to company initiatives and achieved established goals.
- Worked with fellow sales team members to achieve group targets.
- Collected payments and provided accurate change.
- Answered customer inquiries regarding product features, pricing, and availability.
Education
Associate of Science - Psychology
Southern University And A&M College
Baton Rouge, LA08-2027
Skills
- Case management
- Patient advocacy
- Crisis intervention
- Data analysis
- Customer service
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- Order delivery practices
- Team player
- Allergy awareness
- Dining customer service
- Relationship building
Timeline
Sales Associate
Bath & Body Works
07.2024 - 11.2024
Server
Dilly’s Seafood and Burgers
06.2024 - Current
Restaurant Hostess
Olive Garden
12.2021 - 08.2022
Sales Associate
TJ Max
06.2021 - 09.2021
Volunteer
Ellis Mememorial Church of God in Christ
01.2015 - 12.2023
Associate of Science - Psychology
Southern University And A&M College