Amaya Herrera
Hermitage,TN
Summary
Adaptable and goal-oriented, with the ability to apply key concepts from my collegiate career to real-world scenarios. Experienced leader, reliable, motivated, and resourceful customer service facilitator with 6 years of experience. I desire to combine my expertise in interpersonal skills, leadership, and problem-solving to drive efficient outcomes.
Overview
4
4
years of professional experience
Work History
Intern Associate
THE Dry Shampoo Co.
Lebanon, TN
01.2024 - Current
- Perform extensive market research and record relevant data.
- Collaboration with management to implement business model changes effecting financial success.
- Create promotional strategies and content.
- Prepare materials, manage inventory, and facilitate shipping procedures.
Server
M.L. Rose Craft Beer & Burgers
Mount Juliet, TN
08.2021 - Current
- Provide service promptly with focused attention to customer needs resolving any conflicts professionally with the ability to navigate customer inquiries and demands.
- Display enthusiasm and cultivate relationships with customers, successfully increasing referrals, and walk-in business averaging 3 loyal customers per shift.
- Work with databases to manage bills and prepare orders.
- Uphold laws and regulations that keep the business in compliance with state requirements.
Server, Server Trainer, Host, Expo
The Goat
Mount Juliet, TN
11.2019 - 07.2021
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for recording orders, boosting sales, and providing excellent customer service.
- Established and maintained positive relationships with trainees, providing feedback and guidance to drive successful learning outcomes.
- Effectively performed standard duties and leadership roles with minimal supervision.
Education
Bachelor of Business Administration - Management
Cumberland University
Lebanon, TN05-2024
Associate of Arts - Business Administration And Management
Cumberland University
Lebanon, TN05.2022
Skills
- Excellent communication skills with a focus on fostering relationships and maintaining a positive work environment
- Exceptional problem-solving, decision-making, and leadership skills
- Proficiency in market research, collaboration, and data management
- Comfortable working on Microsoft Software and Google Software
Timeline
Intern Associate
THE Dry Shampoo Co.
01.2024 - Current
Server
M.L. Rose Craft Beer & Burgers
08.2021 - Current
Server, Server Trainer, Host, Expo
The Goat
11.2019 - 07.2021
Bachelor of Business Administration - Management
Cumberland University
Associate of Arts - Business Administration And Management
Cumberland University