Amaya Mercado
Fenton,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
St Louis, MO
08.2022 - 08.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Trained new employees on usage of cafe equipment and fulfilled customers orders.
Daycare Teacher
FTH Christian Academy
Fenton, MO
02.2021 - 07.2021
- Supervised outside play and learning and developmental activities.
- Maintained individual activities, meals and naps.
- Removed hazards and developed appropriate boundaries to keep a safe environment for children.
- Sanitized class room, and other items such as toys that children played with.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
Dental Assistant
Plaza Orthodontics
Ballwin, MO
02.2020 - 12.2020
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness for next patient.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure care.
- Entered patient data into dental records system with Dolphin.
- Took preliminary impressions of patients' teeth.
- Educated patients on techniques to optimize oral hygiene.
- Assisted removing braces, repairing broken brackets.
Server
Cracker Barrel
Fenton, MO
04.2018 - 02.2020
- Provided exceptional service to high volume of customers.
- Displayed enthusiasm and knowledge about restaurant's menu.
- Greeted customers, answered questions and recommended specials.
- Checked with customers to determine satisfaction with meals.
- Communicated with hosts, bussers and kitchen staff to prepare and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Satisfied customers by topping off drinks and offering condiments, napkins, etc.
- Addressed complaints to kitchen staff and served replacement items.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables, preparing areas for next diners.
Education
High School Diploma -
Rockwood Summit Sr. High School
Fenton, MO05.2019
Skills
- Professional Demeanor
- Positive and Professional
- Exceptional Customer Service
- Conflict Mediation
- Friendly and Outgoing
- Team Player
- Menu Memorization
- New Hire Training
- Up-Selling
Timeline
Barista
Starbucks
08.2022 - 08.2023
Daycare Teacher
FTH Christian Academy
02.2021 - 07.2021
Dental Assistant
Plaza Orthodontics
02.2020 - 12.2020
Server
Cracker Barrel
04.2018 - 02.2020
High School Diploma -
Rockwood Summit Sr. High School