Amaya Santiago
New York,NY
Overview
5
5
years of professional experience
Work History
Server
Dashi
05.2023 - 02.2024
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Cafe Cluny
06.2022 - 03.2023
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Sally's
10.2021 - 05.2022
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Citizen
02.2021 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Nat's On Bank
04.2019 - 03.2020
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Science - Marketing
Fashion Institute of Technology
New York, NY05.2026
Associate of Applied Science - Business Management
Fashion Institute of Technology
New York, NY05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Memory retention
- Cleanliness standards
Timeline
Server
Dashi
05.2023 - 02.2024
Server
Cafe Cluny
06.2022 - 03.2023
Server
Sally's
10.2021 - 05.2022
Server
Citizen
02.2021 - 09.2021
Server
Nat's On Bank
04.2019 - 03.2020
Bachelor of Science - Marketing
Fashion Institute of Technology
Associate of Applied Science - Business Management
Fashion Institute of Technology