Amayia Walton
Marianna,AR
Summary
Detail-oriented professional with a bachelor’s degree in organizational leadership and experience in high-volume customer service and financial transactions. Resolve client concerns while maintaining accurate records and following established procedures. Communicate clearly to support timely issue resolution and service quality.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Southland Casino Hotel
West Memphis, Arkansas
01.2026 - Current
- Facilitated seamless guest check-in, reservations, payments, and account inquiries to enhance guest experience.
- Delivered professional customer service while resolving guest concerns efficiently.
- Managed phone calls and administrative tasks while maintaining organized front-desk documentation.
- Coordinated daily operations with various departments to streamline workflow and improve service delivery.
Substitute Teacher
Stewart Elementary School
Forrest City, Arkansas
11.2024 - 12.2025
- Facilitated classroom activities and promoted a safe and organized learning environment.
- Adapted to evolving classroom needs and responsibilities, enhancing student engagement.
- Communicated effectively with students, teachers, administrators, and staff.
- Maintained accurate attendance and classroom records to support administrative efficiency.
Intern
STEAM Summer
Forrest City , AR
06.2025 - 07.2025
- Supported planning and execution of educational initiatives, enhancing participant engagement.
- Coordinated scheduling for program activities, ensuring efficient daily operations.
- Collaborated with team members to meet program objectives, fostering a cohesive work environment.
- Maintained organized materials and performed essential administrative tasks.
Administrative Assistant
M & K Trucking
Marianna, Arkansas
01.2022 - 08.2022
- Streamlined organization and maintenance of accurate records and administrative documents to enhance retrieval and reporting.
- Facilitated communication with drivers and staff to verify completion of all required information, and promote operational continuity.
- Processed paperwork and documentation for trucking loads and daily operations, ensuring compliance and efficiency.
- Assisted with payroll processing, ensuring accuracy of employee and business records.
Education
Bachelor of Science - Organizational Leadership
University of Arkansas, Fort Smith
Fort Smith, AR05-2026
Associate of Arts - General Studies
East Arkansas Community College
Forrest City, AR05-2025
High School Diploma -
Forrest City High School
Forrest City, Arkansas05-2022
Skills
- Guest relations
- Customer service
- Guest engagement
- Project coordination
- Administrative support
- Team collaboration
- Effective communication
Timeline
Front Desk Agent
Southland Casino Hotel
01.2026 - Current
Intern
STEAM Summer
06.2025 - 07.2025
Substitute Teacher
Stewart Elementary School
11.2024 - 12.2025
Administrative Assistant
M & K Trucking
01.2022 - 08.2022
Bachelor of Science - Organizational Leadership
University of Arkansas, Fort Smith
Associate of Arts - General Studies
East Arkansas Community College
High School Diploma -
Forrest City High School