Ambar Cisneros
My experience working as a Receptionist at Frisky Beauty Spa and as a Key Holder at the Cosmetic Company Store has allowed me to develop strong customer service, communication, sales, and leadership skills. At Frisky Beauty Spa, I learned how to create a welcoming experience for clients, manage appointments, handle payments, answer questions, and maintain a professional and organized front desk. In my current role at the Cosmetic Company Store, I have expanded my experience in beauty retail by assisting customers with products, recommending skincare and makeup, driving sales through upselling, maintaining store standards, processing shipments, supporting daily operations, and helping with opening and closing responsibilities. Both positions have taught me how to work efficiently in fast paced environments, communicate professionally, build relationships with customers, solve problems, and take responsibility for creating a positive customer experience. recommendations and exceptional customer service.
Work History
Key Holder
2 Months- Provide exceptional customer service in a fast paced beauty retail environment, creating personalized shopping experiences and building strong customer relationships.
• Assist customers with product selection across skincare, makeup, fragrance, and beauty categories based on individual needs, preferences, and concerns.
• Drive sales by actively engaging customers, identifying opportunities to upsell and cross sell products, and effectively communicating current promotions and offers.
• Consistently focus on key sales metrics including average sales transaction, units per transaction, and customer capture.
Educate customers on products, promotions, loyalty programs, and store policies while ensuring a welcoming and professional environment.
• Maintain detailed knowledge of products, brands, promotions, and store procedures to confidently assist customers and support sales goals.
• Serve as a key holder by supporting daily store operations, opening and closing procedures, maintaining store standards, and helping ensure the sales floor is organized and fully stocked.
• Assist with shipment processing, merchandising, replenishment, product organization, and maintaining an attractive presentation of the sales floor.
- Take initiative during slower periods by organizing merchandise, replenishing products, preparing new products for the sales floor, and maintaining overall store cleanliness.
Handle customer concerns professionally and work toward solutions that create positive customer experiences.
• Support team members and contribute to achieving daily sales goals while maintaining a positive, professional, and customer focused environment.
• Monitor store conditions and communicate operational concerns to management to help maintain a safe and effective workplace.
Receptionist
3 Months- • Managed front desk operations, including greeting clients, answering phone calls, responding to inquiries, and assisting with scheduling appointments.
• Managed front desk operations, greeting clients and efficiently handling phone inquiries and appointment scheduling.
• Coordinated appointment bookings, cancellations, and check-ins, ensuring organized and streamlined client flow.
• Maintained accurate client information and handled sensitive customer information with professionalism and discretion.
• Processed payments and assisted with daily transactions while ensuring accuracy and excellent customer service.
• Processed payments and executed daily transactions with accuracy, enhancing overall client satisfaction.
Recommended spa services and products based on clients’ needs and interests, contributing to customer satisfaction and sales.
• Maintained a clean, organized, and polished reception area that reflected the spa’s professional and relaxing atmosphere.
• Assisted estheticians and spa staff with daily administrative and operational needs to ensure smooth client flow.
• Built positive relationships with returning clients by providing attentive, personalized service and remembering client preferences.
Handled multiple responsibilities in a busy environment while remaining organized, calm, and professional.
• Resolved client questions and concerns with patience and professionalism while working to provide a positive experience.
- Supported the overall success of the spa by delivering excellent customer service and helping create a welcoming environment for every client.
Education
High School Diploma
I graduated with a 3.4 GPA and was actively involved in my school community. I completed community service hours helping at school events and participated in multiple sports, including track, cross-country, and soccer, which taught me teamwork, discipline, and resilience.
I also served as the girls’ basketball team manager, where I was responsible for helping organize the team, keeping things on track, and supporting communication and coordination.
In addition, I was part of the school podcast team and worked with the school newspaper, which helped me build communication skills and creativity.
Overall, these experiences taught me responsibility, motivation, and how to work well in a team. I was also known for maintaining a positive attitude, even in high-pressure or busy situations.
Skills
Accomplishments
I am very proud of the growth and accomplishments I have achieved through both of my positions in the beauty industry. Working at Frisky Beauty Spa helped me develop strong communication, organization, customer service, and client relationship skills while learning how to create a welcoming and professional experience for every client. My experience at the Cosmetic Company Store has allowed me to build on those skills and grow into a Key Holder role, where I have taken on greater responsibilities in sales, leadership, store operations, and customer service.
I am especially proud of becoming more confident in my ability to communicate with customers, recommend products based on their individual needs, contribute to sales goals, and take initiative with daily responsibilities. Both positions have helped me become more responsible, dependable, organized, and comfortable working in fast paced environments. Most importantly, I am proud of how much I have grown professionally and of the experience I have gained in the beauty, retail, and customer service industries.