Ambar Creange
Keizer
Summary
Dedicated professional in hospitality services with a focus on enhancing guest satisfaction. Proven track record in resolving conflicts efficiently while managing daily operations and optimizing team collaboration. Known for maintaining a friendly, professional demeanor and technical proficiency to address guest needs.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Highgate Hotels
Salem
10.2024 - Current
- Collaborated with management to implement process improvements, enhancing operational efficiency.
- Analyzed performance data to identify areas for operational enhancement.
- Facilitated interdepartmental communication to improve operational synergy.
- Assisted in managing daily operations and workflow efficiencies.
- Coordinated team schedules to maintain optimal staffing levels.
- Maintained inventory records and managed supply ordering processes.
- Monitored employee attendance
- records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Managed daily financial reporting and reconciliations, including Excel-based financial checklists submitted to general management
- Maintained high-balance and allowance reports, identifying and resolving billing and payment issues
- Matched and processed invoices in BirchStreet, resolving “not matched” discrepancies
- Reviewed and submitted external vendor invoices for approval and payment
- Managed purchasing and ordering systems including Sysco (food & market supply orders)
- Utilized hotel operations platforms including Quore, MOD, FOSSE, Sertifi, and Hotel Effectiveness for daily reporting and compliance tracking
- Verified completion of daily operational checklists and documentation uploads
- Entered housekeeping productivity data and tracked departmental performance metrics
Front Desk Supervisor
The Residence Inn
Salem
07.2022 - 10.2024
- Resolved customer complaints promptly and efficiently.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Continual training with Marriott and Highgate.
- Provided shift coverage to maintain operational continuity.
- Ensured readiness for Q and A sessions to facilitate effective communication.
- Arrival preparations for guests.
- Efficient communicator.
- Processed payments, cashiering duties, and credit card transactions.
- Processed chargeback requests to resolve customer disputes.
- Monitored high balances and advance deposits for financial accuracy.
- Inventory management.
- Reviewed survey data to pinpoint service improvement opportunities.
- Greeted and welcomed guests in a friendly, professional manner.
- Supervised front desk staff to uphold high standards of customer service.
- Provided support to guests with check-in and check-out procedures.
- Managed Birch Street purchasing to streamline supply orders.
- Worked with housekeeping, maintenance, and management to meet all guest needs.
- Analyzed financial activities of department to share budgetary input with managers.
- Coordinated room assignments based on guest preferences and special requests to enhance satisfaction.
Warehouse Worker
Target Distribution Center
Albany
03.2022 - 03.2023
- Maintained stock levels in accordance with company policies.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Performed cycle counts to maintain accurate inventory records.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Identified discrepancies between physical count and computer data.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
Office Manager
BMS Automotive
Salem
01.2017 - 01.2021
- Developed and implemented office policies and procedures.
- Supervised staff, organized schedules, and delegated tasks to enhance team workflow.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Coordinated meetings, conferences, and travel arrangements to support departmental goals.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed office inventory and placed new supply orders.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Organized company events including holiday parties, team building activities .
- Performed bookkeeping duties, including reconciling bank statements and creating journal entries, ensuring financial accuracy.
- Organized company events including holiday parties, team building activities.
Education
High School Diploma -
Glencoe High School
Hillsboro, OR01-2015
Skills
- Management
- Budget management
- Operational efficiency
- Team building and supervision
- Guest relations
- Training and mentoring
- Issue resolution
- Administrative skills
- Task prioritization
- Time management
- Bilingual (Spanish and English)
- Adaptability
- Customer complaint handling
Languages
- English
- Spanish
Timeline
Assistant General Manager
Highgate Hotels
10.2024 - Current
Front Desk Supervisor
The Residence Inn
07.2022 - 10.2024
Warehouse Worker
Target Distribution Center
03.2022 - 03.2023
Office Manager
BMS Automotive
01.2017 - 01.2021
High School Diploma -
Glencoe High School