Hi, I’m
Amber Adams
Dallas,NC
Summary
Healthcare professional prepared to excel in patient care and administrative duties. Proven ability to manage patient interactions, coordinate appointments, and support clinical operations. Known for team collaboration and adaptability, leveraging communication and organizational skills to achieve optimal patient outcomes.
Overview
3
years of professional experience
1
Certification
Work History
CaroMont Health
Patient Service Specialist
01.2024 - Current
Job overview
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Answered incoming calls, scheduled appointments and filed medical records.
CaroMont Health
Coding and Billing Specialist
01.2024 - Current
Job overview
- Assisted management in budget planning by providing insights into revenue trends based on historical data analysis.
- Improved coding accuracy by consistently reviewing and updating medical records, ensuring compliance with industry standards.
- Increased revenue collection rates by diligently following up on outstanding accounts and negotiating payment plans with patients.
- Implemented new ICD-10 codes efficiently upon release, minimizing disruptions in claims processing while maintaining accuracy levels.
Fresh Market Produce
Sales Associate
03.2022 - 01.2024
Job overview
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Gaston CollegeDallas, NC
Associate of Applied Science from Medical Administration Billing And Coding
05-2023
University Overview
- Honor Roll [Fall, Spring, Summer 2022-2023]
- 4.0 GPA
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Healthcare systems
- Medical terminology
- Patient registration
- Medical billing
- Friendly and outgoing
Certification
- Microsoft Office Specialist (MOS) Certification
- Epic certified
Timeline
Patient Service Specialist
CaroMont Health
01.2024 - Current
Coding and Billing Specialist
CaroMont Health
01.2024 - Current
Sales Associate
Fresh Market Produce
03.2022 - 01.2024
Gaston College
Associate of Applied Science from Medical Administration Billing And Coding
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