Amber alexander
charlotte
Summary
Resourceful Client Service Coordinator known for high productivity and efficient completion of tasks. Possess strong skills in client relationship management, problem-solving, and communication. Excel in teamwork, adaptability, and empathy to ensure outstanding client service and support. Ready to leverage abilities to contribute positively to team goals while maintaining focus on client satisfaction.
Overview
3
3
years of professional experience
Work History
Client Service Coordinator
Banfield Pet Hospital
Charlotte
01.2023 - 08.2024
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Scheduled and confirmed appointments based on customer availability.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Monitored incoming emails from clients and responded accordingly within 24 hours.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Resolved contract and billing system inconsistencies, identifying discrepancies and requesting corrections.
- Developed strategies for dealing with difficult customers while maintaining a professional demeanor.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Sales Associate
Target
Concord
10.2021 - 09.2022
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
Some College (No Degree) -
Central Piedmont Community College
Charlotte, NCSkills
- Account management
- Time management expertise
- Technical aptitude
- Account updates
- CRM software
- Sales proficiency
- Professionalism and etiquette
- Client relationship building
- Scheduling
- Customer service management
- Adaptability and flexibility
- Multitasking Abilities
Affiliations
- Reading
- Outdoor activities with my dog
- Crochet
- Painting
Languages
Spanish
Elementary
Timeline
Client Service Coordinator
Banfield Pet Hospital
01.2023 - 08.2024
Sales Associate
Target
10.2021 - 09.2022
Some College (No Degree) -
Central Piedmont Community College