Summary
Overview
Work History
Education
Skills
Timeline
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Amber Ambrose

Amber Ambrose

Milton,FL

Summary

Accomplished Shift Manager with a proven track record , adept in inventory control and customer service excellence. Skillfully blends team collaboration with effective problem resolution, enhancing store operations and customer satisfaction. Demonstrates a strong commitment to safety regulations and quality control, ensuring a seamless and positive shopping experience.

Overview

6
6
years of professional experience

Work History

Customer Service Associate

Royal Farms
05.2024 - 07.2024

Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards. Any unsafe conditions are immediately reported to leadership.

Prepare all made to order food and/or beverages according to recipe or customer specifications.
Replenish products and supplies to ensure the store is always stocked
• Check expiration codes, face and inspect all items. Pull expired items, document, and discard

And more

Shift Manager

Mcdonald’s
10.2021 - 05.2024
  • Supervise and lead food safety and cleanliness measures to meet McDonald’s standards
  • Take measures around safety, security, inventory, and profitability
  • Prepare and present delicious food
  • Check in with guests and make sure they are enjoying themselves
  • I also handled the inventory weekly and there is a monthly inventory as well

Shift Manager/Key Holder

Rite Aid
11.2018 - 01.2022

The associate is responsible for the functions below, in addition to other duties as assigned

  • Provide superior customer service by assisting customers with their shopping needs, handling all customer transactions in a timely and courteous manner, and responding to customer complaints/concerns with a sense of urgency to see to their resolution.
  • Attend to merchandising of plan-o-grams within seasonal departments, end caps, displays and basic inline departments as directed by the Store Manager and/or the Assistant Store Manager.
  • Control inventory by performing proper receiving and stocking including accurate cycle counting, processing merchandise transfers according to procedures, and reporting inventory problems to the Store Manager and/or Assistant Store Manager.
  • Accountable for store cash and other financial assets, reconciling cash register drawers, preparing deposits, and ordering changes from the bank as directed by the Store Manager and/or the Assistant Store Manager.
  • Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates; respond to any unexpected emergencies to ensure the protection of company assets.
  • Oversee that store inventory is regularly inspected in accordance with the Product Freshness Review Schedule as directed by the Store Manager and/or the Assistant Store Manager.
  • Ensure that all outdated product and product with less than 30 days until expiration is removed from the sales floor to be processed through the established returns process.
  • Manage tasks and supervise store associates in those limited circumstances when the Store Manager and/or Assistant Store Manager is unavailable.

Education

Certificate - Culinary Arts

Laughlin Tech
Pace Fl
02.2012

High School Diploma - General Studies

Milton High
Milton, Fl
06.2010

Skills

  • Customer Service
  • Customer Support
  • Problem Resolution
  • Team Collaboration
  • Customer Complaint Resolution
  • Guest Services
  • Stock replenishment
  • Refunds and exchanges
  • Inventory Control
  • Negotiation
  • Account Management
  • Appointment Scheduling
  • Safety Regulations
  • Product Merchandising
  • Product Knowledge
  • Complex Problem-Solving
  • Teamwork and Collaboration
  • Money handling abilities
  • Product and service knowledge
  • Understanding Customer Needs
  • Sales Transactions
  • Store maintenance
  • Quality Control
  • De-Escalation Techniques
  • Complaint Investigation

Timeline

Customer Service Associate

Royal Farms
05.2024 - 07.2024

Shift Manager

Mcdonald’s
10.2021 - 05.2024

Shift Manager/Key Holder

Rite Aid
11.2018 - 01.2022

Certificate - Culinary Arts

Laughlin Tech

High School Diploma - General Studies

Milton High
Amber Ambrose