Amber Anderson
Elko,NV
Summary
Senior Branch Manager with over 22 years of progressive experience improving business processes, increasing revenue and retaining loyal customers. Strengths include inventory, purchasing, team leadership and high level of customer service. Knowledgeable about pricing structures, supplier relations and contract negotiation.
Overview
22
22
years of professional experience
Work History
Branch Manager
Ferguson Enterprises
Elko, NV
12.2010 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
- YOY growth of 156% with 30.47% margins at 21.25% trading profit
- Developed productive relationships with key account holders.
Sales Associate
Ferguson Enterprises
Elko, NV
11.2000 - 12.2010
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
Education
Associate of Arts - Business Management
Great Basin College
Elko, NV06.2000
Skills
- Proactive and Focused
- Operational Reporting
- Account Reviews
- Coaching and Mentoring
- Sales Support
- Customer Service
- Supplier Selection
- Supplier Performance Management
- Critical Thinking
- Commodity Management
- Vendor Negotiations
- Cost Assessment
Accomplishments
- Increased yearly growth at 156% through implementation of strategic initiatives.
- Closed out last year with 30.47% gross margin, and 21.25% trading profit.
- Repeatedly received recognition from superiors for excellence in service.
- Branch of the Year award for 2021/2022 fiscal year for Northern NV/Northern CA
Timeline
Branch Manager
Ferguson Enterprises
12.2010 - Current
Sales Associate
Ferguson Enterprises
11.2000 - 12.2010
Associate of Arts - Business Management
Great Basin College
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