Amber Austin
Las Vegas,NV
Summary
Highly reliable individual who is also friendly, hardworking, devoted, and passionate about helping others. I can adjust quickly and embrace learning new skills. I am experienced in performing venipunctures on all age groups, patient care, cash handling, sales, and tending to the wants and needs of others, and call handling. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
11
11
years of professional experience
Work History
Remote Customer Representative
Foundever
Las Vegas, NV
11.2023 - Current
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Handled difficult or emotional customer situations with empathy and professionalism.
- Demonstrated strong problem solving skills in addressing customer issues.
- Monitored customer accounts for changes or updates.
- Provided product and service information to customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Phlebotomist
Quest Diagnostics
Las Vegas, NV
01.2019 - 11.2023
- I worked in a doctor’s office with no in person supervision from the company so I had to keep up with my location on my own
- Ordered supplies
- Kept office clean and sanitary
- Filed and inputted paperwork order in Quest Diagnostics ordering system
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Followed all safety protocols when handling hazardous materials.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Processed samples accurately and efficiently.
- Prepared and packaged specimens for courier transport.
- Adhered to HIPAA guidelines regarding patient privacy.
Phlebotomist
Valley Health System
Las Vegas, NV
09.2016 - 09.2018
- I was granted a position as a Phlebotomist with Valley Health System after interning at Valley Hospital for numerous months.
- I started off as per diem at all VHS hospital locations in Las Vegas, then was promoted to a full time position as a phlebotomist at Summerlin Hospital Medical Center.
- At SHMC, I learned and succeeded at drawing kids and babies, as well as adult and senior patients.
- My role was to draw STATS and Time studies at the required time span. I also drew daily labs at batch time in a timely matter.
- Verified patient information prior to specimen collection.
- Adhered to HIPAA guidelines regarding patient privacy.
- Maintained fully-stocked phlebotomy cart, carrier and station.
Intern
Valley Hospital
Las Vegas, NV
04.2016 - 09.2016
- Interned as a phlebotomist in which I learned how to properly perform venipunctures.
Caregiver
At Home
Las Vegas, NV
07.2013 - 06.2016
- I was the caregiver for my grandfather who was a diabetic.
- On a daily basis, I made sure he took all medications as requested by his doctors.
- I made sure he ate and prepared meals for him.
- I did everything as needed to keep him well and healthy.
Sales Associate
Abercrombie & Fitch
Las Vegas, NV
05.2013 - 08.2015
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Restocked shelves as needed to ensure sufficient inventory levels.
Sales Associate
Bebe
Las Vegas, NV
09.2014 - 07.2015
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
CPT - Phlebotomy
Kofe Institute
2016
High School Diploma - High School
Plano West Senior
2012
Associate of Science
CSN
Skills
- Tech savvy
- Can perform venipunctures quickly with minimal discomfort
- Can draw babies/kids
- Quick learner
- Great leader
- Work well with others
- Strong communication skills
- Hard working
- Dependable
- Data Management
- Payment Processing
- Customer Service Excellence
- Quality Assurance
- Call Handling
- Paperwork Processing
- Information Security
- Account Updating
- Critical Thinking
- Computer Proficiency
Accomplishments
- Routinely helped customers each day in a high-volume retail outlet
- Received employee of the month as many as 8 times
- Exceeded expectations on numerous occasions
- High customer reviews
- Received honorary rewards
- Exceeded sales goals many times throughout the week
- Succeeded at drawing newborns and kids
- Had a 1/300 blood culture contamination rate
- Can draw more than 10 patients per hour
- Have patients/clients specifically ask for me to help them or preform job
Timeline
Remote Customer Representative
Foundever
11.2023 - Current
Phlebotomist
Quest Diagnostics
01.2019 - 11.2023
Phlebotomist
Valley Health System
09.2016 - 09.2018
Intern
Valley Hospital
04.2016 - 09.2016
Sales Associate
Bebe
09.2014 - 07.2015
Caregiver
At Home
07.2013 - 06.2016
Sales Associate
Abercrombie & Fitch
05.2013 - 08.2015
CPT - Phlebotomy
Kofe Institute
High School Diploma - High School
Plano West Senior
Associate of Science
CSN