Amber Bailey
Albuquerque,NM
Summary
Experienced 911 Public Safety Telecommunicator with expertise in emergency communications, computer-aided dispatch (CAD), and multi-channel radio systems. Manages high-volume emergency calls and coordinates multi-agency responses to enhance public safety. Certified trainer, coaching new telecommunicators to strengthen teamwork and situational awareness.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Certified 911 Public Safety Telecommunicator
City of Albuquerque Police Department
Albuquerque, NM
07.1999 - Current
- Coordinated multi-agency response efforts during critical incidents to enhance public safety.
- Managed high-volume emergency calls, ensuring accurate information delivery to first responders.
- Developed and implemented quality assurance protocols to improve call handling efficiency and accuracy.
- Continuously expanded knowledge base by attending relevant workshops, conferences, and seminars within the public safety telecommunications field.
- Mentored junior staff, fostering a culture of continuous learning and professional development within the team.
Education
High School Diploma -
Onate High School
Las Cruces, NMSkills
- Emergency protocols
- Computer-aided dispatch
- Situational awareness
- Multitasking
- Prioritizing situations
- Crisis management
- Problem-solving
- Communication skills
- Team collaboration
- Mentoring
- Active listening
Certification
- Certified Telecommunicator, NM Department of Public Safety - 1999 to present
- CTO - Communications Training Officer
Timeline
Certified 911 Public Safety Telecommunicator
City of Albuquerque Police Department
07.1999 - Current
High School Diploma -
Onate High School