Amber Ball
Fishers,Indiana
Summary
Proven leader and effective communicator, adept in time management and customer service, with a track record of driving growth and increasing efficiency at Ajs Tanning. Skilled in cash handling and fostering team environments, consistently delivering outstanding client experiences and operational improvements.
Overview
21
21
years of professional experience
Work History
Front Desk Receptionist
Massage and Healing Center
Indianapolis, IN
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Tanning Associate
A Total Tan
Fishers, IN
08.2021 - 05.2024
- Promoted monthly specials and new products through engaging marketing materials displayed throughout the salon.
- Educated clients on safe tanning practices, reducing the likelihood of burns or other adverse effects.
- Managed appointment scheduling efficiently to maximize salon utilization and minimize wait times for clients.
- Maintained a clean and hygienic salon environment, ensuring the safety and comfort of all guests.
- Increased sales of tanning packages and products by effectively communicating their benefits to clients.
- Fostered a welcoming atmosphere that encouraged first-time visitors to become loyal patrons of the salon.
- Supported overall salon operations as needed, including opening/closing procedures and staff training initiatives.
- Handled cash transactions accurately, reconciling daily sales reports for management review.
General Manager
Ajs Tanning
Superior, WI
09.2010 - 12.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Corporal of Marines
United States Marine Corps
Jacksonville, NC
11.2003 - 07.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Silverado High School
Las Vegas, NV06.2001
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
Timeline
Front Desk Receptionist
Massage and Healing Center
06.2024 - Current
Tanning Associate
A Total Tan
08.2021 - 05.2024
General Manager
Ajs Tanning
09.2010 - 12.2019
Corporal of Marines
United States Marine Corps
11.2003 - 07.2008
High School Diploma -
Silverado High School