Amber Bentine
Lexington,KY
Summary
Accomplished sales professional and President's Club winner, recognized for consistently achieving outstanding results across multiple organizations. Proven track record in driving high-performing revenue growth through strategic planning, analytics, and targeted campaign management. Experienced in direct sales and team leadership, with a commitment to exceeding performance goals through building strong ROI's and building value in any product I promote.
Overview
19
19
years of professional experience
Work History
Account Executive
Birdeye Inc.
Lexington
02.2022
- Build and strengthen relationships with new and existing accounts to drive revenue growth
- Negotiate sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships
- Cold call, at a target of 25 a day and open/closed canvasses and obtained referrals to develop sales pipeline
- Execute successful sales strategies to convert leads into customers
- Qualify leads, build relationships and execute sales strategies to drive new business
- Communicate between internal and external stakeholders, clients and vendors
- Leverage CRM to collect, organize and manage sales data and customer information
- Prepare additional quotes for current clients to upsell products and services.
Premise BA
Thryv
Dallas
05.2019 - 02.2022
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services
- Managed accounts to retain existing relationships and grow share of business
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues
- Achieved sales goals, resulting in president's club winner and done3 winner
- A prestigious award for the sales organization.
Restaurant Manager
Arby's
Lexington
07.2016 - 04.2019
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Purchased adequate quantities of food, beverages, equipment and supplies
- Led and directed team members on effective methods, operations and procedures
- Performed daily inspections of the facility to ensure cleanliness standards were met
- Analyzed customer feedback and implemented strategies to improve service.
Customer Service Manager
Fifth Third Bank
Lexington
02.2015 - 05.2016
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets
- Monitored customer service operations to assess agent performance and provide feedback
- Controlled resources and utilized assets to achieve qualitative and quantitative targets
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education Administrative Secretary
Greenup County Conservation District
Greenup
09.2012 - 07.2014
- Restocked supplies and submitted purchase orders to maintain stock levels
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Routed business correspondence, documents and messages to correct departments and staff members
- Responded to inquiries from callers seeking information
- Created and updated records and files to maintain document compliance.
Senior Marketing Manager
Sevpro
Ironton
08.2010 - 06.2012
- Assessed marketing copy, art comps and final designs and compared with established specifications
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations
- Transformed corporate website and social media platforms to better engage customers and promote sales
- Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads
- Established key performance indicators to measure success of campaigns and initiatives.
Bank Branch Manager
National City Bank
Ashland, KY
02.2003 - 03.2010
- Successfully managed a team of 15 employees and provided guidance, training and support to help achieve branch goals
- Demonstrated strong problem solving skills by resolving customer complaints quickly and efficiently
- Conducted weekly meetings with staff to discuss performance metrics, current trends in the industry, as well as any new products or services offered by the bank
- Coordinated marketing campaigns designed to increase brand awareness among local businesses
- Established policies and procedures for the branch to maintain efficient workflow while ensuring customer service standards were met or exceeded.
Education
Completed coursework towards Bachelor of Science Business -
Morehead University
Skills
- Analytics and SEO
- Market Analysis
- Sales forecasting
- Digital marketing
- Direct sales
- Sales presentations
- Analytical problem solver
- Account Management
- Pipeline Management
- Budget Development
- Client Relationship Building
- Conflict resolution
- Product knowledge
- Attention to detail
- Adaptability
- Cross-selling
- Team collaboration
- Networking abilities
- Client retention
Accomplishments
- President Club Winner (Sales) at National City Bank
- High Five club obtaining 5 stars in surveys for my Branches
- President Club Winner (Digital Sales) at Thryv
- Collaborated with corporation in the development of the Employee Resource Program (ERG) for LGBTQIA inclusion and awareness. I was also internally chosen by the company to run as Chair.
- Experience Networking : BIA member, BNI member Chamber of Commerce member, Women Leading Kentucky
Awards
- President's Club National City Bank
- President's Club Fifth Third Bank
- President's Club Thryv/Yellow Pages/ Dex Media
Timeline
Account Executive
Birdeye Inc.
02.2022
Premise BA
Thryv
05.2019 - 02.2022
Restaurant Manager
Arby's
07.2016 - 04.2019
Customer Service Manager
Fifth Third Bank
02.2015 - 05.2016
Education Administrative Secretary
Greenup County Conservation District
09.2012 - 07.2014
Senior Marketing Manager
Sevpro
08.2010 - 06.2012
Bank Branch Manager
National City Bank
02.2003 - 03.2010
Completed coursework towards Bachelor of Science Business -
Morehead University