Amber Bonvillain
Houma,LA
Summary
Results-driven professional with proven ability to effectively manage complex financial operations, streamline processes, and ensure compliance with regulatory requirements. Adept at analyzing data, identifying trends, and implementing strategic solutions to optimize efficiency and accuracy. Excellent interpersonal skills, collaborating effectively with cross-functional teams and providing exceptional customer service.
Overview
12
12
years of professional experience
Work History
Head Teller
First American Bank and Trust
10.2023 - 09.2024
- Managed teller personnel with diligence and integrity.
- Created team building atmosphere for employees to thrive.
- Processed bank transactions for customer while providing extraordinary customer service.
Benefits and Payroll Specialist
Fletcher Technical Community College & River Parishes Community College
01.2023 - 10.2023
- Process paperwork for new employees and enter employee information into the payroll system.
- Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
- Compute wages and deductions and enter data into computer systems.
- Reconciles monthly benefit contribution reports for both Fletcher and River Parishes Community College.
- Conducts daily routine benefit processing for benefits enrollments, terminations, and changes.
Operations & Client Care Representative
Jackson Hewitt
12.2017 - 12.2022
- Answered Hardware and Networking troubleshooting calls and web chats in a work at home contact center environment
- Resolve 1st tier level interactions via phone and chat and escalate to tier 2 upon employee request or applicable resolution path
- Utilize software, databases, scripts, and tools appropriately
- Answered hardware and networking troubleshooting calls and web chats in a work at home contact center environment
- Resolve 1st tier level interactions via phone and chat and escalate to tier 2 upon employee request or applicable resolution path.
Bank Teller
Synergy Bank
06.2015 - 12.2017
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
Technical Support Representative
Sutherland Global Services-Cox Communications
06.2012 - 08.2014
- Diagnosed and resolved technical issues by guiding customers through step-by-step troubleshooting processes
- Escalated complex issues to higher-level support teams when necessary
- Documented customer interactions, including the details of the issue and the steps taken to resolve it
- Identified and suggested improvements to existing support processes and procedures.
Education
Business Administration/Human Resources
Southern New Hampshire University
Manchester, NHTimeline
Head Teller
First American Bank and Trust
10.2023 - 09.2024
Benefits and Payroll Specialist
Fletcher Technical Community College & River Parishes Community College
01.2023 - 10.2023
Operations & Client Care Representative
Jackson Hewitt
12.2017 - 12.2022
Bank Teller
Synergy Bank
06.2015 - 12.2017
Technical Support Representative
Sutherland Global Services-Cox Communications
06.2012 - 08.2014
Business Administration/Human Resources
Southern New Hampshire University