Summary
Overview
Work History
Education
Skills
Timeline
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Steve Lozano

Tulsa,OK

Summary

Proven leader with a track record of enhancing team productivity and customer satisfaction at Chick-fil-A. Excelled in staff training, development, and bilingual communication, significantly reducing staff turnover. Known for adaptability and fostering future leaders, demonstrating exceptional interpersonal and problem-solving skills. Achieved outstanding service ratings through meticulous attention to customer needs and team mentorship.

Overview

5
5
years of professional experience

Work History

Manager

Chick-fil-A
07.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Mentored team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Monitored employee food handling, safety and uniform requirements.
  • Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
  • Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
  • Excelled in every store position and regularly backed up front-line staff.
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.

Substitute Teacher

Tornillo Independent School District
10.2019 - 03.2020
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.

Education

EMT Certification -

Tulsa Tech
Tulsa, OK
12-2022

High School Diploma -

Cotton Valley Early College High School
Fabens, TX
05-2019

Associates -

Cotton Valley Early College High School
Fabens, TX
05-2019

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Business Development
  • Adaptability and Flexibility
  • Customer Service
  • Interpersonal Relations
  • Bilingual fluency

Timeline

Manager

Chick-fil-A
07.2020 - Current

Substitute Teacher

Tornillo Independent School District
10.2019 - 03.2020

EMT Certification -

Tulsa Tech

High School Diploma -

Cotton Valley Early College High School

Associates -

Cotton Valley Early College High School

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Steve Lozano