Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joy Brink

Holland,MI

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

19
19
years of professional experience

Work History

Customer Experience Coordinator

Tj Maxx Dept Store
08.2024 - Current
  • Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Baker

Holland Public Schools
11.2012 - 01.2014
  • Produced consistently high-quality baked goods for students and staff.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.

Cake Decorator

SpartanNash
07.2008 - 03.2012
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Developed a loyal clientele through exceptional customer service and high-quality cake decorations.

Assistant Store Manager

Cato Fashions
01.2006 - 03.2007
  • Managed opening and closing procedures, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Education

Associate of Applied Science - Massage Therapy

Olympia Career Training Institute
Grand Rapids, MI
10-2004

Skills

  • Product knowledge
  • Teamwork and collaboration
  • Reliability and self motivation
  • Understanding customer needs
  • Organizational skills
  • Calm under pressure
  • Effective communication
  • Adaptability and flexibility
  • Problem resolution
  • Decision-making

Timeline

Customer Experience Coordinator

Tj Maxx Dept Store
08.2024 - Current

Baker

Holland Public Schools
11.2012 - 01.2014

Cake Decorator

SpartanNash
07.2008 - 03.2012

Assistant Store Manager

Cato Fashions
01.2006 - 03.2007

Associate of Applied Science - Massage Therapy

Olympia Career Training Institute

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Joy Brink