Amber Brown
Newark,DE
Summary
Forward thinking service professional. Goal oriented and team player with an adaptable skill set. Looking to fortify and foster a healthy book of business. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
6
6
years of professional experience
Work History
Administrative Service Professional
Delaware Health & Social Service
2023.09 - Current
- Using customer service skills to contact vendors
- Critical thinking skill set used to self-manage daily operations
- Administrative office skills to file documentation according to state codes and compliances.
- Adhered to company policies regarding returns and exchanges while maintaining a positive attitude towards customers.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Set specific goals for projects to measure progress and evaluate end results.
Collections Agent
City Of Newark
Newark, DE
2023.01 - 2023.09
- Using customer service skills to contact customers, Issue notices, and process payments
- Administrative office skills to file documentation according to city codes and compliances.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Contacted customers and explained debt management to encourage timely debt payments.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Resolved complex issues that arose during the collections process.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Identified past due accounts and contacted account holders to arrange payment.
- Updated account status records and collection efforts.
- Placed outbound collections calls daily to approximately 25 account holders.
- Researched customer accounts for any discrepancies or outstanding payments.
Production Inspector
Veltec
Newark, DE
2021.01 - 2023.01
- Using detailed service skills to ensure quality and controls
- Critical thinking skill set used to self-manage daily warehouse operations.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Conducted final inspections on completed products prior to shipment.
- Performed regular maintenance checks on laboratory equipment used for testing purposes.
- Maintained a safe work environment by following safety regulations and adhering to good housekeeping practices.
- Performed in-process inspections of components for defects such as cracks, chips, scratches or other irregularities.
- Inspected, tested and measured products for conformance to specifications using precision measuring instruments.
- Attended regular meetings with management team members regarding quality improvement initiatives.
- Verified accuracy of finished goods against customer orders before shipping them out.
- Identified problems with defective parts and recommended corrective action to be taken.
- Reported potential safety hazards identified during production process inspections.
- Recorded test results accurately and legibly on inspection reports.
- Notified supervisors when product failed to meet established standards.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
Machine Operator
Zacros America Hedwin Division
Newark, DE
2018.01 - 2021.01
- Identify, package, and fulfill customers online web orders
- Administratively producing and managing daily reports and exceeding production goals.
- Adjust machine settings to complete tasks accurately.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Observe machine operations to detect any problems or defects in the finished product.
- Carry out regular safety checks on machinery prior to operation.
- Comply with company policies regarding quality control procedures.
- Monitor the feed and speed of machines during the machining process.
- Inspect finished workpieces to ensure conformance with specifications.
- Unload finished products from machines onto conveyors or other transport systems.
- Troubleshoot malfunctions in equipment or processes.
- Verified production orders prior to starting set-up.
- Monitored and observed production line to watch for pile-ups and jams.
- Collaborate with other departments when necessary for successful completion of projects.
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
- Operated forklift to place finished products on skids and transport to warehouse.
- Manipulated controls to set, activate and adjust mechanisms on machinery.
Education
William Penn High SCHOOL
01.2002
Skills
- Complaint Resolution
- Paperwork Processing
- Self Motivation
- Written Communication
- Active Listening
- Excellent Communication
- Team Collaboration
- Organizational Skills
- Effective Communication
- Reliability
- Problem-Solving Abilities
- Multitasking
- Time Management Abilities
- Attention to Detail
- Adaptability
Timeline
Administrative Service Professional
Delaware Health & Social Service
2023.09 - Current
Collections Agent
City Of Newark
2023.01 - 2023.09
Production Inspector
Veltec
2021.01 - 2023.01
Machine Operator
Zacros America Hedwin Division
2018.01 - 2021.01
William Penn High SCHOOL
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