Amber Brown
Baton Rouge,LA
Summary
Professional and caring professional offering several years of experience meeting needs of dental providers and patients. Gifted at welcoming patients and facilitating anxiety-free visits. Meticulous detail orientation and follow-through to supplement exceptional people skills.
Compassionate professional with background in dental support services, known for high productivity and efficient task completion. Possess specialized skills in patient care coordination, dental procedure preparation, and infection control protocols. Excel at communication, empathy, and teamwork, ensuring positive patient experiences and smooth clinic operations.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Hygiene Assistant/Dental/ Ortho Assistant
Louisiana Dental Center
Denham Springs, LA
06.2021 - Current
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Conducted dental cleanings and checked teeth for cracked fillings.
- Prepared bills and completed insurance forms using system software.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Created and fit dental appliances for patients. adjusting as necessary.
- Kept track of treatment information in patient records.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Ordered supplies necessary for daily operations of the practice.
- Documented patient records with procedures performed and added notes taken to charts.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Exposed diagnostic dental x-rays to analyze teeth condition.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Checked with participants throughout procedures to help alleviate anxiety.
- Laid out dental instruments and equipment before procedures.
- Exposed dental diagnostic x-rays.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Applied protective coating of fluoride to teeth during dental procedures.
- Took digital X-rays of teeth using radiographic equipment.
- Gave patients desensitizing agents to prepare for anesthetic administration.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Took medical and dental history and recorded vital signs of patients.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Maintained a neat, clean and organized environment throughout the office.
- Established clean, sterile and welcoming environment for patients.
- Conducted routine maintenance of equipment used in dentistry operations.
- Kept accurate records of dental treatments provided for each patient's visit.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Teacher
Park View Baptist Preschool
Baton Rouge, LA
02.2016 - 05.2019
- Responsibilities
- Plan activities for children, such as storytelling or art projects
- Instruct and supervise them in social and developmental activities, help feed and change them, and generally provide one-on-one attention when needed
- Help organize the classroom and plan intellectual activities for children, per the lead teacher's requests
- Interacting with children, preparing snacks, teaching children about numbers, colors and shapes, helping them get dressed and changing their diapers when needed
- Evaluate students' social development and physical skills and be prepared to take on the role of lead teacher when needed
- Accomplishments
- Independently created and implemented the school curriculum for preschoolers in the absence of lead teacher
- Skills Used
- Experience of working with children
- The ability to build good relationships with children, teachers, parents and carers
- A basic understanding of how children develop and learn
- Flexibility and creativity
- The ability to work as part of a team
- Good reading, writing and numeracy skills
- Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
- Prepared educational materials and resources that support curriculum objectives.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Encouraged children's curiosity and exploration through interactive learning activities.
- Adapted teaching methods to suit different learning abilities and styles within the classroom.
- Assisted children with daily routines, including toileting, feeding, and nap times.
- Facilitated group activities that encouraged cooperation and positive interactions among children.
- Supervised children in classroom and playground settings, ensuring their safety and well-being.
- Established positive relationships with families by communicating regularly regarding their child's progress and responding promptly to any questions or concerns they had.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Utilized educational software and technology to enhance learning experiences.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Monitored student progress to ensure cooperation and growth.
- Organized educational field trips to local museums and parks to broaden the children's understanding of the world around them.
- Collaborated with colleagues to develop and refine curriculum that meets state and national standards.
- Attended professional development workshops related to early childhood education topics.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Adapted teaching methods according to individual needs in order to maximize learning potentials.
- Utilized positive reinforcement strategies such as praise, rewards, and encouragement to motivate students.
- Monitored toddlers' behavior closely to ensure safety at all times.
- Ensured compliance with state regulations pertaining to health care policies such as immunization requirements.
- Conducted observations and assessments of children's progress and reported findings to parents and guardians.
- Administered first aid and medication in accordance with health and safety regulations.
- Established indoor and outdoor safe play environments for toddler-age children.
- Maintained daily records of individual activities, behaviors, meals and naps.
Customer Service Rep/Retail Sales Associate
Macys Retail
Baton Rouge, LA
10.2012 - 11.2015
- Responsibilities
- Recovery, cashier, acknowledging customers and assisting
- Customer Service Skills
- Accounting
- Cash clerk
- Payments
- Answering calls knowing product
- Fine Jewelry Department
- Counting down Jewelry pieces
- Knowledge of your Products
- Keeping books on Jewelry coming in and out
- Skills Used
- Communication, connection, public speaking, knowing your product
- Ability to communicate with customers making sure no question goes unanswered
- Ability to multitask
- Answering customer phone calls finding the correct product that they may need by asking questions and knowing your product
- Provided top quality control and eliminated downtime to maximize revenue.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Took special orders in person and over telephone, generating additional revenue every month.
- Oversaw warranty counseling process to manage expense controls.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Identified opportunities for upselling additional products or services based on customer needs.
- Contacted customers about potential service upgrades, new services and account changes.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided accurate information about products and services to customers.
- Excelled in exceeding daily credit card application goals.
- Answered customer inquiries and provided accurate information regarding products and services.
- Implemented innovative methods for streamlining the customer service process.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Prepared merchandise for purchase or rental.
- Assisted in the preparation and execution of physical inventory counts.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Placed special orders or called other stores to find desired items.
- Cleaned shelves, counters and tables to maintain organized store.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Ticketed, arranged and displayed merchandise to promote sales.
- Handled returns and exchanges according to company policies.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Created price tags and merchandise signs for new items.
- Calculated pricing, applied discounts, and collected payments to process transactions.
Caregiver
PrivateClient
Baton Rouge, LA
06.2010 - 08.2012
- Responsibilities
- Attended to kids with autism making sure there everyday needs were cared for
- Preparing breakfast, lunch, and dinner
- Dropping and picking kids up from school everyday
- Assisting with their everyday needs, helping with learning abilities
- Taking kids out and about fun times at the park and even to run errands
- Doing light house keeping preparing kids for bed
- Skills Used
- Possess a reliable vehicle and current driver’s license with good driving record
- First-hand experience in light housekeeping, running errands, laundry work
- Adept at preparing meals
- Demonstrated ability to encourage everyday activities
- Knowledge of providing personal grooming
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Recorded client status progress and challenges in logbooks and reports.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Followed safe lifting and transferring techniques to transport residents.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Improved patient outlook and daily living through compassionate care.
- Administered prescribed medications on a timely basis following care plan instructions.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
Education
Certification - Dental Assisting
Baton Rouge Dental Assistant
Baton Rouge, LA01-2019
High School Diploma -
Glen oaks senior high school
Baton Rouge, LA05-2010
Some College (No Degree) - Biology
Baton Rouge community college
Baton Rouge, LASkills
- Excellent verbal and written communication skills
- Self-motivated with a strong work ethic and timeliness
- Willingness to learn
- Microsoft office (7 years)
- Money Handling (7 years)
- Ability to work under pressure
- Decision making
- Leadership
- Adaptability
- Writing and communication
- Dental Assisting
- Chairside Assisting
- Dentrix
- Medical Imaging
- Eaglesoft
- Meal Preparation
- Windows
- Appointment scheduling
- Instrument sterilization
- Office administration
- Periodontal assessment
- Patient care coordination
- Professionalism and ethics
- Organizational growth
- Data entry efficiency
- Dental charting accuracy
- Oral health education
- Patient confidentiality
- Digital X-ray operation
- Adaptable to change
- Teeth cleaning proficiency
- Insurance verification
- Sealant application
- Root planing
- Teeth scaling
- Nitrous oxide administration
- Digital radiography
- Medical history review
- Oral hygiene instruction
- Fluoride treatment
- Soft tissue management
- Patient comfort
- Local anesthesia
- Dental charting
- Treatment Planning
- Dental prophylaxis
- Account updating
- Scheduling
- Call center operations
- Paperwork processing
- Information security
- Service upselling
- Positive and professional
- Account management
- International sales support
- Lead generation
- In-store support
- Courteous demeanor
- Document control
- Store maintenance
- Strong teamwork
- Coordination
- Hospitality and accommodation
- Refunds processing
- Administrative support
- Conflict resolution
- Receiving support
- Customer service
- Retail marketing
- Strategic sales
- Proofreading
- Microsoft PowerPoint
- Shipping procedures
- Problem-solving
- Data entry
- Insurance terminology
- Patient contact
- Secure data practices
- Private insurance
- Work monitoring
- Allscripts
- Account maintenance
Certification
- Microsoft Word March2010
- Microsoft Excel March2010
- Microsoft Office Specialist March2010
- Health/ Safety June2019 to June2020 Administer of medications
- Driver's license
- X-Ray March2020 Dental x-ray certification
- CPR March2020
- Dental Assistant June2020 delivering oral healthcare services, sterilizing instruments and equipment, offering oral care advice, ensuring emotional support, and updating records.
- X-Ray Certification
- Registered Dental Assistant
- Certified Dental Assistant
- BLS Certification
Additional Information
- Self motivated, initiative, high level of energy.
- Verbal communication skills.
- Decision making, critical thinking, organizing and planning.
- Tolerant and flexible to different situations.
Timeline
Hygiene Assistant/Dental/ Ortho Assistant
Louisiana Dental Center
06.2021 - Current
Teacher
Park View Baptist Preschool
02.2016 - 05.2019
Customer Service Rep/Retail Sales Associate
Macys Retail
10.2012 - 11.2015
Caregiver
PrivateClient
06.2010 - 08.2012
Certification - Dental Assisting
Baton Rouge Dental Assistant
High School Diploma -
Glen oaks senior high school
Some College (No Degree) - Biology
Baton Rouge community college