Amber Bryant
Charlotte,NC
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
8
8
years of professional experience
Work History
Telecommunicator
North Carolina Highway Patrol
11.2023 - Current
- Enhanced emergency response times by effectively prioritizing and dispatching emergency calls.
- Assisted first responders in locating incident scenes through accurate and timely relay of information.
- Managed radio communications between dispatch center and responding units during major incidents or events.
- Developed strong relationships with local law enforcement agencies for efficient collaboration on cases.
- Utilized advanced research techniques to uncover hidden information during investigations.
Correctional Officer
Department Of Public Safety
11.2020 - 09.2023
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Increased security measures by regularly inspecting all areas of the facility for potential hazards or risks.
Customer Service Representative
Target
09.2016 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Bachelor of Arts - Criminal Justice
Shaw University
Raleigh, NC05.2020
Skills
- Multi-Line Telephone Systems
- Information Gathering
- Public Safety Awareness
- Active Listening
- Critical Thinking
- Problem-Solving
- Computer Skills
- Decision-Making
Timeline
Telecommunicator
North Carolina Highway Patrol
11.2023 - Current
Correctional Officer
Department Of Public Safety
11.2020 - 09.2023
Customer Service Representative
Target
09.2016 - 01.2023
Bachelor of Arts - Criminal Justice
Shaw University
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