Amber Burnworth
Tampa,FL
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
4
4
years of professional experience
Work History
Shift Manager
RaceTrac
Tampa, FL
10.2019 - Current
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
Server
Stake N Shake
Tampa, Flordia
07.2019 - 10.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items and recorded order information.
Shift Manager
Dunkin
Tampa, Flordia
01.2019 - 06.2019
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Education
D W Waters
Tampa, FL05.2019
Skills
- Microsoft Office
- Employee Coaching and Motivation
- Accounting Techniques
- Sales Activities
- Cash Handling
- Supply Ordering
- Quality Standards
- Greet Guests
- Customer Service
- Payment Processing
- Cash Drawer Balancing
- POS Transactions
- Margin Goals
Timeline
Shift Manager
RaceTrac
10.2019 - Current
Server
Stake N Shake
07.2019 - 10.2019
Shift Manager
Dunkin
01.2019 - 06.2019
D W Waters
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