Summary
Overview
Work History
Education
Skills
Section name
Timeline
Generic

Amber Buttram

Idaho Falls,ID

Summary

Hello! Allow me to introduce myself, my name is Amber Buttram, and I have the tendency to take whatever energy is in the room and give it back twofold. I have 23 years’ experience in food service, in the beginning it was fast food, and I became store manager before I moved on to steakhouses, wine bars, dive bars, and sports bars. I tried my hand at telemarketing when I was 18, and I am not afraid to admit I kind of loved it (I got to yoyo while I was on the phone, what's better than that?) About 8 years ago I decided to get out of the restaurant business and get into admin for a corporate security/fire installation company, and I loved it, but unfortunately that company sold after 6 months so I changed jobs to another local security company. I served as the Operations/Service manager, I got to work closely with techs and clients, programming and troubleshooting panels, scheduling, billing, ordering, and staging parts for installation and on occasion I helped techs in the field. In January 2022 I changed companies in the same Industry, working for Mountain Alarm/Pye Barker Fire Services, working remotely, providing the same services as with Alarmlogix. I have 4 kids ranging from 25 on down to 12 years old. I love water and plan to retire in the Bear Lake area. Travelling is very important to me, as I love to learn anything and everything. My children are everything to me, it is so important to be present for every milestone, game, and performance. We are a Marching Band and Theatre family, and I have been lucky enough to chaperone most of the trips my kids have taken for their various activities. We have always been a safe place for kids and teens to come to, which in turn has given us the chance to "adopt" and love many extra kids and be part of their support systems. Thank you for your consideration. I look forward to hearing from you!

Overview

4
4
years of professional experience

Work History

Service Coordinator

Mountain Alarm
01.2022 - 04.2026
  • Coordinated service requests and scheduling for technicians, ensuring timely response to customer needs.
  • Managed customer inquiries via phone and email, providing accurate information and resolving issues efficiently.
  • Developed and maintained strong relationships with clients to enhance satisfaction and retention rates.
  • Implemented streamlined processes for service dispatching, improving workflow efficiency across teams.
  • Trained new staff on operational procedures and software tools, fostering a collaborative work environment.
  • Collaborated with sales team to support account management and upsell opportunities effectively.
  • Maintained comprehensive documentation of service activities to ensure compliance with company standards and policies.
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Assessed customer needs and developed solutions to meet needs.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Communicated with clients and service providers to provide updates on work progress.
  • Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Collaborated with cross-functional teams to optimize service operations and improve client experiences.
  • Managed and coordinated service teams to achieve successful completion of service projects.
  • Ensured compliance with industry standards and regulations, maintaining company's reputation and avoiding penalties.
  • Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
  • Increased client trust with consistent follow-ups to gather feedback and address concerns.
  • Reduced client wait times by effectively managing service queue and prioritizing urgent cases.
  • Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.
  • Streamlined communication between service departments, ensuring timely updates and reducing errors.
  • Liaised with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
  • Developed comprehensive service plans for clients, leading to improved satisfaction and retention.
  • Negotiated service contracts with clients, securing favorable terms and ensuring clear communication of service scopes.
  • Enhanced team efficiency by coordinating service schedules and reducing downtime between appointments.
  • Customized service offerings to meet unique needs of key clients, enhancing client satisfaction and loyalty.
  • Facilitated communication between clients and other service providers.

Education

High School Diploma -

Fruita Monument High
Fruita, CO
06.1998

Skills

Telephone communication

Accurate recordkeeping

Client advocacy

Notetaking and documentation

Individualized service plans

Proficiency in office programs

Resource utilization

Ongoing client support

Time management

Active listening

Problem-solving

Multitasking Abilities

Organizational skills

Relationship building

Excellent communication

Analytical thinking

Customer service

Quality assurance

Conflict resolution

Written communication

Trauma-informed care

Problem-solving abilities

Reliability

Team collaboration

Effective communication

Adaptability and flexibility

Verbal and written communication

Employee training

De-escalation techniques

Workflow management

Time management abilities

Continuous improvement

Adaptability

Confidentiality practices

Data confidentiality

Professional demeanor

Problem-solving aptitude

Data entry software

Section name

  • What excites you most about this position? That the only thing missing for this to have been the perfect job for me is "must play music like you wear perfume".
  • What criteria do you look for when searching for your next company or position? Until now I have always looked for a job that works around my husband and kids schedule, this time though I was looking for something where I can make people happy, like delivering flowers.
  • What are your favorite and least favorite parts about your current, or most recent job? My favorite part of my job right now is that I get to work without techs, some of the most amazing and talented people ever! My least favorite is having to get approvals so that I can order parts for our installations, slows down the process, and ultimately the company isn't as efficient because of this process.
  • Tell us about a time you had to learn something new to excel at your job. I was a server/bartender for 23 years, and then decided to try my hand at admin for a security/fire installation company! Everything I've learned has been something new. I can program panels, diagnose issues, and I learned to help people in a different setting.
  • Tell us about a time you went above and beyond to help a coworker. I am always down to help, our country right now seems to be shorthanded everywhere, my current company is no different. Most recently one tech was sent to fix one of our client’s networks and that involved pulling down an 85 inch tv, so another tech was sent to help, and then they found to properly hook up the network to the tv they needed more hands, so I got to go and help shove wire down a wall and learn the different connections so I could hook it all up while the techs held this huge tv.

Timeline

Service Coordinator

Mountain Alarm
01.2022 - 04.2026

High School Diploma -

Fruita Monument High
Amber Buttram