Amber Cappellano
Chicago,IL
Summary
Enthusiastic and takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Physicians Immediate Care
01.2025 - Current
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Personal Assistant
Department of Human Services
07.2023 - 01.2025
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
Server
the Diver
05.2020 - 07.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
Server
Radio Room
01.2020 - 02.2021
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Bartender
Kellys Bar Fly
03.2019 - 02.2021
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
Education
High School Diploma -
Bradley Bourbonnais Community High School
Kankakee05-2014
Skills
- Exceptional customer service
- Point of sale (POS) system operations
- Suggestive selling
- Menu memorization
Timeline
Patient Care Coordinator
Physicians Immediate Care
01.2025 - Current
Personal Assistant
Department of Human Services
07.2023 - 01.2025
Server
the Diver
05.2020 - 07.2023
Server
Radio Room
01.2020 - 02.2021
Bartender
Kellys Bar Fly
03.2019 - 02.2021
High School Diploma -
Bradley Bourbonnais Community High School
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