Amber Church
Newnan,GA
Summary
Dynamic Branch Manager with a proven track record at SiteOne Landscape Supply, excelling in sales and inventory control. Skilled in coaching and mentoring teams, I drive branch growth and optimize P&L management. Adept at heavy equipment operation, I enhance operational efficiency while fostering strong customer relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Manager
SiteOne Landscape Supply
Tyrone, US
05.2024 - Current
- Managing a $6.5 million branch with various lines of business, including nursery, landscape supply, hardscapes, irrigation, lighting, and agronomics.
- Review and notate P&L's monthly to make sure we are hitting the budget, and where the money is being utilized within the company.
- Develop relationships with customers and grow their business with the company.
- Managed staff scheduling, hiring and training processes.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Trained and mentored staff on product knowledge and customer service standards.
- Developed strategic sales plans to enhance branch performance and growth.
- Led team meetings to discuss performance, set goals, and share best practices.
- Managed daily branch operations and ensured adherence to company policies.
- Oversaw inventory management and maintained optimal stock levels at the branch.
Nursery Operations Manager
SiteOne Landscape Supply
Murfreesboro, US
03.2023 - Current
- Managed anywhere from 2-5 associates on the nursery yard.
- Handle unloading and loading all trucks and deliveries.
- Organize all greenhouse material, trees, and shrubs on the yard.
- Inventory management.
- Keep nursery running smoothly.
- Operated heavy equipment daily such as skid steers, ditchwitch, and forklifts to load and unload product and customers. Certified on all the above equipment.
CSSR
SiteOne Landscape Supply
Murfreesboro, US
06.2022 - 02.2023
- Worked in Nursery handling all plant material on the yard.
- Loading and unloading customers and deliveries.
- Exercising great customer service.
Market Department Head (Management)
Martin's Home and Garden
Murfreesboro, US
03.2020 - 11.2021
- Manage a number of employees as their direct supervisor.
- Make schedules.
- Responsible for the deposits and taking them to the bank daily.
- Open and close registers and store.
- Order and receive all products for the market and help merchandise them.
- Key holder to store, all registers, and safes.
Loss Prevention Officer
Walmart
Murfreesboro, US
08.2017 - 12.2019
- Unarmed security guard certified by the state.
- Prevented theft in store from customers and employees.
- Monitored camera surveillance in store for theft.
- Apprehended suspects and worked with law enforcement to prosecute theft over $500.
Customer Service Manager (CSM)
Walmart
Murfreesboro, US
06.2014 - 08.2017
- Managed multiple employees and their lunches and breaks.
- Made schedules for employees.
- Responsible for all money in and out of registers during my shift.
- Close and open registers daily.
Cashier/Customer Service Representative
Walmart
Shelbyville, Tennessee
03.2013 - 06.2014
- Processed customer transactions efficiently using cash register and point-of-sale system.
- Assisted customers with product inquiries and provided excellent service.
- Maintained accurate cash drawer through regular counting and balance checks.
- Handled returns and exchanges following company policies and procedures.
- Collaborated with team members to ensure store cleanliness and organization.
- Trained new cashiers on register operations and customer service standards.
- Resolved customer complaints promptly, ensuring satisfaction with service provided.
Education
High school diploma -
Community High School
Unionville, TN05.2013
Skills
- Sales
- Inventory Control
- Heavy Equipment Operation
- Security
- Management
- Organizational Skills
- Loss Prevention
- Customer Service
- Coaching and mentoring
- Excels in team leadership
- Profit and loss management
- Efficient in Microsoft Office, Word, and Excel
- Webex
Certification
Nursery Certification, Level 1
<Enter your own>
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Awards
Customer First (Double Diamond Level), 2023-07-01, Above and Beyond service for my customers. 1 of 5 employees nationwide to obtain this award.
Accomplishments
- Above and beyond service for my customers. 1 out of 5 employees nationwide to obtain this award.
Timeline
Branch Manager
SiteOne Landscape Supply
05.2024 - Current
Nursery Operations Manager
SiteOne Landscape Supply
03.2023 - Current
CSSR
SiteOne Landscape Supply
06.2022 - 02.2023
Market Department Head (Management)
Martin's Home and Garden
03.2020 - 11.2021
Loss Prevention Officer
Walmart
08.2017 - 12.2019
Customer Service Manager (CSM)
Walmart
06.2014 - 08.2017
Cashier/Customer Service Representative
Walmart
03.2013 - 06.2014
High school diploma -
Community High School
Similar Profiles
Brian McqueenBrian Mcqueen
Equipment Technician at SiteOne Landscape Supply Inc.Equipment Technician at SiteOne Landscape Supply Inc.
Jesse CarletonJesse Carleton
Customer Service Representative at SiteOne Landscape Supply Inc.Customer Service Representative at SiteOne Landscape Supply Inc.
Chris SpencerChris Spencer
Irrigation Manager at SiteOne Landscape SupplyIrrigation Manager at SiteOne Landscape Supply
Riley HughesRiley Hughes
Branch Manager at SiteOne Landscape SupplyBranch Manager at SiteOne Landscape Supply
Latanya S. BucknerLatanya S. Buckner
Director of Financial Administration II- Professional Education at Georgia Institute of TechnologyDirector of Financial Administration II- Professional Education at Georgia Institute of Technology