AMBER CONTRERAS
Fort Worth,TX
Summary
Professional with strong track record in customer service and coordination. Skilled in handling customer inquiries efficiently, resolving issues, and ensuring satisfaction. Focused on teamwork and delivering results, adaptable to changing needs. Proficient in communication, problem-solving, and multitasking, with positive attitude and reliability that fosters trust.
Overview
12
12
years of professional experience
Work History
Customer Service Coordinator
Lon Smith Roofing
Fort Worth, TX
05.2021 - Current
- Review roofing contracts to assign and schedule work orders for gutter, carpentry, solar panel, and chimney projects.
- Execute invoice processing and check issuance for subcontractors.
- Manage customer call responses, addressing complaints and concerns promptly.
- Facilitate communication between sales teams and upper management to address customer needs beyond current capabilities.
- Execute annual distribution of contracts to all subcontractors, ensuring compliance with current tax forms and insurance requirements.
- Organize and file completed work orders in accordance with corresponding contracts.
Customer Service Representative
Iscar Metals
Arlington, TX
04.2017 - 05.2021
- Processed customer orders electronically and via phone.
- Assisted with electronic data entry and filing tasks.
- Addressed customer complaints through email and phone communication.
- Collaborated with upper management on special projects and supported training of new employees.
Sales Associate
Dillard's, Inc.
Fort Worth, TX
09.2014 - 04.2017
- Assisted team in cashier operations, product inquiries, and store cleanliness.
- Supported customers with product-related issues and store policies.
- Maintained current knowledge of store procedures.
Sales Associate
Things Remembered
Fort Worth, TX
11.2013 - 12.2015
- Executed cashier operations, provided product assistance, and maintained cleanliness standards.
- Drove high sales performance through a consultative, value-focused customer engagement strategy.
- Documented and tracked daily shipping and receiving orders with precision.
ER Administration Specialist
Texas Health Resources
Arlington, TX
06.2015 - 09.2015
- Collected and organized complete financial and demographic information to enhance patient records.
- Conducted thorough updates and confirmations of insurance benefit verifications to ensure accuracy.
- Educated patients on financial obligations to enhance transparency and understanding.
Education
High school diploma -
Paschal High School
Fort Worth, TXNo Degree -
Tarrant County College
Fort Worth, TXSkills
- Customer service
- Time management
- 10 key data entry
- Multitasking
- Phone etiquette
- Computer skills
- Effective communication
Timeline
Customer Service Coordinator
Lon Smith Roofing
05.2021 - Current
Customer Service Representative
Iscar Metals
04.2017 - 05.2021
ER Administration Specialist
Texas Health Resources
06.2015 - 09.2015
Sales Associate
Dillard's, Inc.
09.2014 - 04.2017
Sales Associate
Things Remembered
11.2013 - 12.2015
High school diploma -
Paschal High School
No Degree -
Tarrant County College