Amber DeBerry

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Prepared patient x-rays and images for dentist review.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
• Explained treatment procedures and instructed patients on home care guidelines.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
• Took dental images following strict patient protection rules, applying lead aprons.
• Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
• Monitored patient comfort and safety during dental procedures.
• Prepared and sterilized instruments and materials for use by dentists.
• Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
• Respected patients by recognizing rights and maintaining confidentiality.
• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
• Collected patient co-pay and issued receipt to confirm payment..
• Used Dentrix and Carestack to maintain electronic patient files, successfully maintaining over 50 patient files

• Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
• Calmed nervous patients by speaking softly, answering questions and providing compassionate care.
• Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
• Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Greeted patients upon arrival to office and helped prepare for surgeries.
• Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.

• Assisted in gathering of program data to compose thorough monthly reports.
• Communicated clearly with program staff and participants through written and digital correspondence.
• Performed clerical organization, answered phones and filed documentation for program manager.
• Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
• Analyzed program information to present innovative solutions to program supervisors.
• Increased customer service success rates by quickly resolving issues.

• Verifies patient insurance coverage of medications, administration supplies and related pharmacy services

• Acts as subject matter expert in completing the Prior Authorization process with insurance companies and practitioner offices; Acts as subject matter expert in completing a full Medical Verification for all medications, administration of supplies and related pharmacy services

• Acts as a subject matter expert in fixing and adjusting claims, Acts as a resource for colleagues

• Collects and reviews all patient insurance information needed to complete the benefit verification process. Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options according to Program specific SOPs.

• Proved successful working within tight deadlines and a fast-paced environment.
• Protected and guided personnel under command, maintaining safety, well-being, and mission readiness.
• Adhered to strict protocols and followed orders while conducting operational missions.
• Trained to improve performance and attain mission-ready status.
• Demonstrated respect, friendliness and willingness to help wherever needed
• Used critical thinking to break down problems, evaluate solutions and make decisions