Amber Decastro
Yonkers,NY
Summary
Dedicated front desk receptionist with proven skills in customer service and appointment scheduling. Enhanced operational efficiency by streamlining processes and fostering positive patient relationships. Quick learner with a positive attitude and ability to connect with customers. Eager to grow, contribute to a team, and provide excellent service in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Broadway Smiles Dental PC
Mount Vernon, NY
02.2025 - 02.2026
- Managed patient scheduling and appointment confirmations to enhance workflow efficiency.
- Maintained accurate patient records using dental management software, ensuring data integrity.
- Coordinated insurance verification processes, facilitating timely claims submission and payment processing.
- Assisted patients with inquiries, providing exceptional customer service to improve overall satisfaction.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Enhanced patient satisfaction by efficiently managing appointment schedules and reducing waiting times.
- Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
- Contributed to public health awareness by participating in organization of community dental health events.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Facilitated patient education on oral health practices by providing informative brochures and resources.
- Reduced no-show rates through timely and effective appointment reminders and confirmations.
In Store Team Member
Whole Food Market
Yonkers, NY
12.2024 - 02.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store cleanliness and organization to ensure a welcoming environment.
- Collaborated with team members to optimize inventory management and restocking processes.
- Demonstrated knowledge of store products and promotions to drive sales initiatives.
- Collaborated with team members to complete tasks efficiently and meet daily performance goals.
Front Desk Receptionist
Pilates Unleashed Corp
Yonkers, NY
09.2024 - 12.2024
- Managed front desk operations, ensuring smooth check-in and check-out processes for clients.
- Assisted in scheduling appointments and coordinating class registrations for clients.
- Handled client inquiries and resolved issues with professionalism and efficiency.
- Maintained cleanliness and organization of reception area to enhance client experience.
- Developed strong relationships with clients, fostering a welcoming environment at the studio.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Greeted visitors warmly, creating positive first impression of organization.
- Confirmed appointments, communicated with clients, and updated client records.
Cashier
Stop and Shop Supermarket
Yonkers, NY
08.2022 - 09.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances throughout shifts.
- Assisted customers in locating products and resolving inquiries.
- Collaborated with team members to enhance store operations and customer service.
- Trained new cashiers on register procedures and customer interaction standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma -
Saint Barnabas High School
The Bronx, NYSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- Cash handling
- Telephone etiquette
- Scheduling
- Appointment scheduling
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Front office management
- Work prioritization
- Sensitive information handling
- Multitasking and organization
- Punctual and reliable
- Payment processing
- Relationship building
- Greeting and seating clients
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
Languages
English
Full Professional
Spanish
Timeline
Front Desk Receptionist
Broadway Smiles Dental PC
02.2025 - 02.2026
In Store Team Member
Whole Food Market
12.2024 - 02.2025
Front Desk Receptionist
Pilates Unleashed Corp
09.2024 - 12.2024
Cashier
Stop and Shop Supermarket
08.2022 - 09.2024
High School Diploma -
Saint Barnabas High School