VictorRey Gonzales
Phoenix,AZ
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
3
3
years of professional experience
Work History
Retail Parts Professional
Advanced Auto Parts
08.2022 - Current
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained clean and neat parts counter and sales floor.
Retail Service Specialist
O'Reilly Auto Parts
10.2021 - 07.2022
- Assisted customers in making informed purchase choices and selecting products.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Tracked stock availability to order supplies for timely stock replenishment.
- Fulfilled customers' special requests for merchandise and delivery times.
- Attended to customer complaints and processed product return or replacement requests.
- Processed customer payments, generated bills, and filled out warranty cards.
Package Handler
UPS
07.2020 - 07.2021
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Education
High School Diploma -
Sierra Linda High School
Tolleson, AZ05.2020
Skills
- Improving Customer Satisfaction
- Suggestive Selling
- Customer Service
- Ordering Parts
- Training and Coaching
- Inventory Management
- Problem-Solving Skills
Timeline
Retail Parts Professional
Advanced Auto Parts
08.2022 - Current
Retail Service Specialist
O'Reilly Auto Parts
10.2021 - 07.2022
Package Handler
UPS
07.2020 - 07.2021
High School Diploma -
Sierra Linda High School
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