Summary
Overview
Work History
Education
Skills
Timeline
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Amber DeRouen

New Iberia,LA

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Achievements include streamlining operations and enhancing guest experiences, underpinned by a professional demeanor and a knack for multitasking.

Overview

10
10
years of professional experience

Work History

Server

Tito's La Casa
07.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server and Catering Lead

IMonelli
04.2019 - 08.2022
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Cultivated warm relationships with regular customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Collaborated with team members to execute seamless catering events for clients.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.

Receptionist

B&L Engine Service
06.2018 - 04.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Optimized resource allocation by managing inventory of office and mechanic supplies and reordering as necessary.

Private Home Caregiver

Private Residence
09.2017 - 06.2018
  • Enhanced client comfort by providing compassionate and attentive care in a private home setting.
  • Demonstrated cultural competency by respecting diverse backgrounds, perspectives, values, and beliefs of clients served in the private home environment.
  • Delivered exceptional patient-centered care by responding promptly to emergencies providing timely assistance.
  • Provided essential personal care services such as bathing, grooming, dressing, toileting assistance, ensuring dignity and respect at all times.
  • Prepared nutritious meals according to individual dietary requirements while considering preferences for taste and presentation.
  • Developed strong rapport with clients through active listening skills, empathy, patience, and humor when appropriate.
  • Administered medications as prescribed, maintaining accurate records to ensure proper dosage and timely administration.
  • Managed household tasks efficiently such as laundry, light housekeeping duties relating to the client''s immediate environment without compromising quality of care provided to the client.

Server

Maglieaux's Riverfront Restaurant
02.2016 - 09.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Medical Receptionist

Exam One
05.2014 - 06.2015
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Education

Business Administration

Northwestern State University of Louisiana
Natchitoches, LA

Nursing

Northwestern State University of Louisiana
Natchitoches, LA

Buckeye High School
Deville, LA
05.2015

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Organization skills
  • Time Management

Timeline

Server

Tito's La Casa
07.2024 - Current

Server and Catering Lead

IMonelli
04.2019 - 08.2022

Receptionist

B&L Engine Service
06.2018 - 04.2019

Private Home Caregiver

Private Residence
09.2017 - 06.2018

Server

Maglieaux's Riverfront Restaurant
02.2016 - 09.2017

Medical Receptionist

Exam One
05.2014 - 06.2015

Business Administration

Northwestern State University of Louisiana

Nursing

Northwestern State University of Louisiana

Buckeye High School

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Amber DeRouen