Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Awards
Generic

AMBER DONOHO

Germantown Hills,IL

Summary

Accomplished financial services leader with over 10 years of experience in managing branch operations and customer lending portfolios. Proven track record in driving profitability and achieving loan goals through strategic team leadership and effective operational management. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace culture.

Overview

15
15
years of professional experience

Work History

General Manager

Regional Finance Co.
12.2018 - Current
  • Lead a focused and dedicated team to effectively meet the company established loan goals and operational metrics.
  • Manage overall day-to-day branch operations by enhancing branch profitability, control, and growth.
  • Evaluated applications against outline specifications to approve, reject, or recommend adjustments.
  • Interviewed and hired talented individuals with top level strengths, improving organizational talent and skill set.
  • Train branch team members and monitor strict compliance with State and Federal laws and regulations.
  • Coach and develop team members with a focus on succession planning, career growth, and leadership readiness.
  • Provide guidance to branch personnel on collection strategies, customer service standards, and performance metrics.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes.

Branch Account Manager / Senior Personal Loan Specialist

OneMain Financial
11.2014 - 12.2018
  • Managed customer lending portfolios, focusing on retention, profitability, and compliance.
  • Processed loan applications, reviewed underwriting guidelines, and closed high volumes of personal loan accounts.
  • Conducted customer consultations, explaining complex financial products clearly and ethically.
  • Trained team members on policies, loan servicing systems, and customer care best practices.

Financial Services Representative

JP Morgan Chase
11.2010 - 05.2014
  • Delivered exceptional customer service by identifying and resolving financial challenges.
  • Built and retained customer relationships by proactively addressing client needs.
  • Supported management on implementing branch-wide operational and customer service improvements.

Education

GED -

State of Missouri
Springfield, MO

Associate of Arts - Business Administration

Ozark Technical Community College
Springfield, MO
01.2013

Associate of Arts and Sciences - undefined

Ozark Technical Community College
Springfield, MO
01.2012

Skills

  • Leadership
  • Branch Profitability
  • Talent Acquisition
  • Compliance
  • Strategic Planning
  • Team Building
  • Business Development
  • Customer Service
  • Communication
  • Interpersonal Skills
  • Leadership and team building
  • Problem resolution

Accomplishments

  • AFSA Edge Participant
  • Lead Program
  • Goal Program
  • BMT Program

Timeline

General Manager

Regional Finance Co.
12.2018 - Current

Branch Account Manager / Senior Personal Loan Specialist

OneMain Financial
11.2014 - 12.2018

Financial Services Representative

JP Morgan Chase
11.2010 - 05.2014

Associate of Arts - Business Administration

Ozark Technical Community College

Associate of Arts and Sciences - undefined

Ozark Technical Community College

GED -

State of Missouri

Awards

Awards, Chairman’s Forum Winner, Recognized as a top performer across Mega branches in 2023., Awards, Chairman's Forum Winner, Recognized as a top performer across Mega branches in 2024.

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