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Amber Howard
Advocate for the People
Seattle,WA
Work Preference
Summary
Compassionate professional with a strong background in client support and resource coordination. Skilled in active listening and multicultural sensitivity, successfully facilitating client referrals and maintaining accurate documentation to enhance service delivery.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Family Advocate
Mary's Place
Seattle, Washington
02.2024 - Current
- Supported families in navigating social service systems and resources, enhancing their access to essential services.
- Advocated for family interests in multidisciplinary team meetings, ensuring alignment of support strategies with family needs.
- Provided crisis intervention by utilizing de-escalation techniques and active listening skills.
- Conducted intake interviews and assessments to identify family needs and connect them with appropriate resources.
- Maintained accurate documentation of client interactions and services provided.
Case Management Assistant
Salvation Army
Seattle, WA
01.2020 - 02.2024
- Conducted intake assessments with new clients to assess eligibility for services and identify appropriate resources.
- Collaborated with community partners to enhance client referrals and optimize resource sharing.
- Provided support services such as assessment, information and referral, advocacy, and crisis intervention.
- Maintained accurate records and documentation of all cases in accordance with agency policies and procedures.
- Assisted case managers in crafting individualized service plans to better address client needs.
Shelter Advocate
Peace for the Streets by Kids from the Streets
Seattle, Washington
01.2019 - 01.2020
- Managed daily shelter operations, ensuring safety and support for all residents.
- Implemented conflict resolution strategies to maintain a peaceful atmosphere.
- Facilitated client access to essential resources and services, promoting stability and well-being.
- Managed intake processes and documented client information accurately.
- Partnered with local organizations to expand service offerings, improving client support and resource availability.
Education
Case Management Certificate -
Highline College
Seattle, WA 06.2025 - 06.2026
Skills
- Crisis intervention
- Client advocacy
- Social service navigation
- Resource coordination
- Trauma-informed care
- Needs assessments
- Motivational interviewing
- Accurate documentation
- Teamwork and collaboration
- Adaptability and flexibility
- Multicultural sensitivity
- Active listening
- Social justice advocacy
- Analytical skills
- Problem-solving abilities
- Relationship building
- Time management
- Case management
Timeline
Case Management Certificate -
Highline College
06.2025 - 06.2026
Family Advocate
Mary's Place
02.2024 - Current
Case Management Assistant
Salvation Army
01.2020 - 02.2024
Shelter Advocate
Peace for the Streets by Kids from the Streets
01.2019 - 01.2020